Admissions Assistant - Hope House, Inc.

If you are looking for a challenging and rewarding career, Hope House is the place for you! If you are seeking a fulfilling career, with numerous opportunities to make a REAL difference in the lives of people, we want YOU!

Hope House Inc. has a reputation as one of the top employers in the Greater Capital Region of New York. Hope House is a substance abuse treatment provider who strives to save lives, recover hope and restore families to those suffering from Substance Use Disorders. We are committed to making sure that all staff members feel like they make a difference and are a part of our team!

We are currently seeking an Admissions Assistant at our Administrative Office in Albany, NY

Job Status: Full-Time / Non-Exempt

Reports To: Admissions Manager

Compensation: up to $18.481/hour

Primary responsibilities include:

• Assists Admissions Manager as a secondary point of contact for the Admissions Department.

• Assists Admissions Manager in working with referral sources to maximize utilization.
• Provides information regarding services to referents, potential clients and the public.

• Completes assigned processes in the assessment and admissions procedures, examples of which can include history gathering and performing screenings.

• Coordinates with Admissions Manager in the completion of necessary paperwork.

• Coordinates with Program Managers and Medical Team for admission approvals.

• Works with Managers to schedule/coordinate admissions appointments.

• Provides or assists with transportation for pending admissions.

• Prioritizes admissions based on SAPT Block Grant criteria.

• Maintains/updates relevant information in the agency’s electronic health record.

• Coordinates with County Social Services Departments to obtain congregate care level II approval for pending admissions.

• Provides Financial Case Manager with necessary fiscal information.

• Locates appropriate referrals within the client’s community or neighboring communities for pending admissions as needed.

• Maintains documents as per OASAS standards and Hope House policies and procedures.

• Provides good customer service to all referents and any person seeking services.

• Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

• Works as part of team in the Admission Department and other Departments within Hope House.

• Is able to demonstrate critical thinking, problem solving, multi-tasking, organizational and time management skills.

• Is familiar with and adheres to current agency policies and procedures.

• Maintains client confidentiality as per 42 C.F.R. Part 2 (Substance Abuse Records) and 45 C.F.R. Parts 160 &164 (HIPAA).

• Adheres to the CASAC Canon of Ethical Principles and Justice Center Code of Conduct

• Participates in all required/mandated trainings.

Requirements

QUALIFICATIONS:

Six (6) months experience in the Field of Substance Use Disorders or related field preferred

Education and Training:

High school diploma or GED required, CASAC-T or Qualified Health Professional preferred

Possession and maintenance of a valid driver’s license preferred

Benefits

• 11 paid holidays per calendar year
• Vacation, Personal, and Sick Time (up to 200 hours per year to start)
• Medical, Dental, & Vision Insurance
• Flexible Savings Account & Health Savings Account depending on medical plan
• AFLAC Supplemental Benefits
• Benefit Buyout option if coverage is waived
• Voluntary Short-Term Disability & Life Insurance
• Company paid Life Insurance Policy at two times annual salary
• Company funded Retirement Plan
• 401k option to further save for retirement
• Tuition Reimbursement Program
• Partnership with Maria College – 40% discount on the CASAC program and various bachelor degree programs for employees, spouses, domestic partners, and dependents
• Assistance with CASAC and/or Licensing Applications/Exam
• EAP Program for you and your family
• Legal/ID Shield Insurance