Admission Counselor- Online and Graduate - Concordia University Wisconsin/Ann Arbor

Concordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.

Position Summary

Concordia University Wisconsin seeks applicants for the full-time, exempt position of Online and Graduate Admission Counselor. This position is responsible for recruitment efforts and admissions of the online undergraduate and graduate learners for virtual and online offerings. This position reports to the Director of Online and Graduate Admissions.

Job Duties & Responsibilities

• Recruitment, follow-up, and facilitation of admissions for students from initial inquiry through enrollment
• Development of an annual recruitment/outreach plan with institutional partners the leverages partnership opportunities of new enrollment
• Engagement with prospective students via phone, email, text, zoom, or in-person appointments to discuss and identify academic programs of interest that may be offered fully online or virtual formats
• Representing Concordia University Wisconsin and Ann Arbor at college fairs, technical colleges, and corporation events interested in higher educational partnerships
• Facilitating team weekly meetings when requested, represent admissions at departmental meetings and on special projects teams, as directed by the Director
• Participate in annual recruitment of post trad and grad admissions and uncover new markets for recruitment/trends
• Prepare statistical reports or queries; prepare other related reports, correspondence, surveys as requested
• Providing a 5-Star Experience - Excellent customer service and an exceptional student experience to increase awareness of CUWAA programs both internally and externally
• Assisting with technology - Related initiatives such as webinars and online info sessions
• Working collaboratively with program directors, faculty, students, and staff
• May perform other related duties as assigned

Knowledge, Skills, & Abilities

• Excellent communication skills - written and oral, especially public speaking
• Exceptional phone, text, and email skills and comfort with a large volume of inbound and outbound calls, emails, and texts
• Understanding current university admission processes and requirements, university programs, majors, courses, developments in education, and financial aid
• Experience with admission CRM software including SLATE and Banner
• Ability to work independently and maintain a schedule; and work as an integral member of the admission team i.e.
• Knowledge and skill in the areas of marketing and advertising
• Knowledge and skill in use of computer and software common to the academic and office setting (Outlook, Excel, Word etc.)
• Ability to work some weekends and evenings; overnight travel may be required
• Ability to come into the office and attend events representing CUWAA (this is not a fully remote position)
• Access to a personal automobile

Education & Experience

A bachelor's degree is required at minimum. A master's degree or pursuit of is preferred. Three to five years of professional work experience in academic admissions, marketing or sales is required.

Physical Demands/Equipment (Click to View)

Compensation and Benefits

This is a full-time, salary exempt position. The starting wage may be determined upon education and/or experience. Concordia University benefit options include, but are not limited to the following:

• Health, Dental and Vision Insurance
• Personal Spending Account, Flexible Spending Account, and/or Health Savings Account
• Disability and Survivor Plan
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Basic Life and Supplemental Life Insurance
• Accidental Death and Dismemberment Coverage
• Critical Illness and Accident Insurance
• Tuition waiver benefits (available for employees and their qualified dependents)

Compensation and Benefit Details

Equal Opportunity Employer

It is the policy of CU to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws.

The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.

However, CU is an institution of the LCMS and, to the extent allowed by law, CU reserves the right to give preference in employment based on religion. In addition, preference in holding certain employment positions is given to ordained or rostered ministers of the LCMS. Based on a religious tenet, CU recognizes only male, LCMS ordained Ministers of the Gospel, but recognizes both male and female LCMS Rostered Ministers of the Gospel.

The Human Resources Department has been appointed to manage the equal employment opportunity program, including all equal employment opportunity activities, as required by federal, state and local agencies. If any employee or applicant for employment believes this policy has been violated, he/she must contact the Director of Human Resources.

Concordia University is a HLC accredited, co-educational, liberal arts school offering more than 70 undergraduate majors, over 40 master's degree programs, and 4 doctoral programs. There are also a variety of accelerated evening and e-learning programs.