Administrative Support Representative - Crawford & Company

Excellence In Everything We Touch

Position Summary

The role of the Administrative Support Representative is to efficiently and effectively perform a variety of administrative duties in support of the case management department.

Responsibilities

• Assists in execution of administrative tasks deemed necessary or as required.
• Provides confidential administrative support services and resolves routine inquiries.
• Reviews incoming mail and scans to off-shore support team for distribution.
• Processes letters and reports from off-shore support team for mailing.
• Processes and finalizes certified mailing and specialty mailing services.
• Reviews, assesses, and assigns FCM referrals for specified manager(s) or group(s).
• Analyzes Day Cards and processes invoices according to Client Special Handling Instructions for specialty unbundled clients.
• Reviews and professionally formats case management reports according to Client Special Handling Instructions for specialty unbundled clients.
• Manages the flow of FCM Network Vendor report and invoicing process, while collaborating with the off-shore team to secure manager approvals and process invoices and reports.
• May conduct research and compile information from a variety of sources to assist with completion of various assignments.
• Establish, organize and maintain department filing, archive and storage functions.
• May assist with preparation of monthly billing of client invoices and check requests.
• Provides customer service by answering questions and fielding incoming phone calls in an efficient, professional, and courteous manner to ensure proper processing or redirection of calls.
• Cross-skilled to provide back-up support.
• Handles sensitive information in confidential manner.
• Promotes customer service through frontline contact when communicating with internal and external customers.
• Participates in special projects or performs other duties as requested.

Requirements

• High school diploma or equivalent is required.
• At least 1 year of clerical or administrative work experience. Experience in medical or workers compensation is a plus.
• Driver's license is preferred.
• Proficient in word processing and spreadsheet applications.
• Minimum typing speed of 35 wpm.
• Excellent communication, both verbal and written.
• Excellent interpersonal skills with people at all levels of the organization.
• Demonstrates critical thinking and effective conflict resolution skills.
• Operate a variety of office equipment including computer, printer, photocopier, etc.
• Ability to multi-task, prioritize and manage own work.
• Ability to set and adjust priorities of various responsibilities.
• Demonstrates initiative; self-motivated.
• Interpersonal skills - ability to work independently and as a team member.
• Keen attention to detail and analytical ability.
• Good organization skills.
• Maintains high degree of professionalism and confidentiality.

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. 

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.