Administrative Support - Dispatcher - First Chicago Insurance Company (FCIC)

We are seeking an Administrative Support Dispatcher!

The Administrative Support - Dispatcher will Serve as the liaison between outside staff (both company and independents) and the inside adjuster. Responsible for coordinating appraisal assignment requests made by the adjusters, assuring their completion, and return the completed repair order to the adjuster.

DUTIES & RESPONSIBILITIES:

• Ensure communication between the DRP facilities, field appraisers, independent appraisers, and the inside adjusters. Function as first line of defense in noticing potential communication issues.
• Ensure estimate request forms have the basic information to direct estimate activity.
• Handle general inquiry calls from Direct Repair Shops, staff appraisers, and independent appraisers.
• Coordinate necessary tracking of information as determined is necessary by Field Operations Management.
• File original approved appraisals along with photos.
• Maintain computer functions between the automated claim system and the appraisers' automated estimating system.
• Payment of Independent Appraiser invoices.
• Running CCC system which allows for transfer of information between the appraisers and the adjusters.
• Perform other duties as assigned.
• Minimum assignment workload to be completed during the workday is minimum of 50+ assignments per day. This will be tracked at the end of each day.

Knowledge, Skills, and Abilities:

Required:

• High School diploma or equivalent.
• PC skills including spreadsheet maintenance.
• Excellent organizational and communication (verbal, written, phone) skills.
• Good organizational and interpersonal skills.
• Good typing/data entry skills (min. 30 wpm)

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Flexible Work Schedules
• Hybrid Remote/In-Office Opportunities Available
• Commitment to your Training & Development
• Medical and Dental
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement Training Programs
• Wellness Program
• Fun company sponsored events
• And so much more!