Administrative Support - Dispatcher - First Chicago Insurance Company (FCIC)
Bedford Park, IL
About the Job
FUNCTION:
Serve as the liaison between outside staff (both company and independents) and the inside adjuster. Responsible for coordinating appraisal assignment requests made by the adjusters, assure their completion and return the completed repair order to the adjuster.
DUTIES & RESPONSIBILITIES:
- Ensure communication between the DRP facilities, field appraisers, independent appraisers and the inside adjusters. Function as first line of defense in noticing potential communication issues.
- Ensure estimate request forms have the basic information to direct estimate activity.
- Transmit estimate requests in a timely manner.
- Handle general inquiry calls from Direct Repair Shops, staff appraisers and independent appraisers.
- Coordinate information sent to and received from the field staff appraisers.
- Complete necessary tracking of information as determined is necessary by Field Operations Management.
- File original appraisals along with photos.
- Maintain computer functions between the automated claim system and the appraisers' automated estimating system.
- Payment of Independent Appraiser invoices.
- Filing and retrieval of hard copy estimates.
- Running CCC system which allows for transfer of information between the appraisers and the adjusters.
- Perform other duties as assigned.
QUALIFICATIONS:
Required:
- High school diploma or equivalent
- PC skills including spreadsheet maintenance
- Excellent organizational and communication skills (verbal, written, phone) skills
Preferred:
- Previous insurance or dispatch experience
Source : First Chicago Insurance Company (FCIC)