Administrative Superstar Needed for Fast Paced Executive - Keller Williams Realty Phoenix

Ideal Candidate:

This person loves to execute and get things done, the right way with a high degree of quality, and with minimal supervision.  We have multiple businesses related to real estate/property management (real estate sales, property management, general contracting, flips, etc.) and the #1 priority will be to manage the chaos. 

This person is self-starting, thrives under pressure, loves organization, likes to take control once they know what they are doing and relishes the opportunity to build, implement, and manage multiple systems with minimal supervision.  The successful individual will be comfortable working alone for extended periods of time, sometimes quietly on routine work or sometimes putting out 9,000 fires while the phones are ringing off the hook.  They are confident when speaking, are comfortable interfacing with clients on the phone, via email and in person all while providing exceptional customer service and the innate ability to talk people off the ledge, while making them your new best friend, at the same time.  Additionally, this person will know their way around town, knows which way is north, east, south and west and is NOT directionally challenged. 

I have been told that I am difficult to work with, my expectations are too high, and allegedly ;) I don't give great direction, so I need somebody that is proactive in understanding what needs to be done, taking the reigns and making things happen.  I am also told that I have the biggest heart, I am FUN, love to have a good time and love to REWARD and love on those around me.  We will be working in close proximity to one another and will need to also "like" each other on a personal level, in addition to professional, as we will be spending a LOT of time together. :)

***PLEASE DO NOT APPLY UNLESS YOU ARE A UNICORN AND THE BEST OF THE BEST.***

Required Skills, Education and Experience… Does this sound like you?

• Memory of an elephant - knows everything that is going on about all the things, all the time.
• Gets 3x the amount of work done as somebody else in the same amount of time. 
• Enjoys working for a somewhat demanding, high maintenance, scattered leader who also happens to be a perfectionist. 
• Moves fast, get things done and doesn’t make mistakes.
• Can be given general guidance, asks questions to understand what needs to be done and will take charge to make it happen. 
• Provides results, not excuses.
• Problem solver.  Able to analyze a situation, anticipate what might happen, and put the fire out before it burns the house down.  
• Loves crossing things off a to do list and loves taking tasks off of other team member’s plates. 
• Never misses a deadline. 
• Looks forward to constructive criticism to improve skill set. 
• Wants to win in everything, EVERY time. 
• Wants to be a part of something really big (and awesome).
• Master typist/word processor who loves keyboard shortcuts 
• Works smarter, not harder. 
• Able to follow systems and processes and improve them, where needed. 
• Doesn’t hate having difficult conversations or does but is still willing to eat the elephant one bite at a time.
• A great ability to prioritize workload in an efficient manner.
• Technology/automation aficionado - loves technology and building systems to automate processes (EX: Google Sheets, Zapier and other fun techy things to make life easier.

Deal Breakers:

• If I have to show you how to do things more than twice.  
• If you don't take good notes to reference when learning how to do things.  
• If you continue to make mistakes and shrug it off as "no big deal."
• If you're not in a rush to get tasks completed and push things off to tomorrow.

(I have SOOO many things going on all at once and when a task is delegated, I expect it to be completed.  I need somebody to help me stay organized and take things off my plate, not give me another job.)

A Day in the Life of:

• Answer incoming calls, text messages and emails, prioritizing in order of importance and ensuring all are returned/handled by end of day.
• Communicate with clients, answer questions and educate as necessary.
• Use internal communication systems to keep agents informed at all times.
• Maintain database and update client files on any changes to any contact info.
• Prepare required real estate documents for client signatures and completion.
• Make copies, mail documents, scan all mail and process accordingly utilizing Adobe Acrobat Pro.
• Coordinate maintenance schedule and assignments with tenants and third parties.
• Coordinate projects and follows up to ensure satisfactory completion and expectations exceeded.
• Investigate and help to resolve complaints.
• Pay Bills.
• Turn on/off utilities at properties.
• Coordinate repairs.
• Conduct daily/weekly follow-up with 3rd party service providers.
• Order, pick up and coordinate lunch, if needed. 
• Follow processes and workflows.
• Work with Team Leader to set goals, increase revenue and decrease expenses.
• Prepare Team Meeting Agendas and Coordinate.
• Maintain/Add to operations manual to documents all systems, processes, and standards for our team.  
• Research and evaluate systems used to ensure we are operating at the highest level of efficiency.  
• Manage marketing campaigns/databases.
• Manage social media for each business.
• Organize office – when our office is organized, we feel organized
• Errands –
  • Picking up/dropping off items throughout the valley
  • Property inspections/walk throughs
  • Shopping

Who We Are:

We are a tight knit, entrepreneurial, success oriented team with a passion for delivering the highest level of customer service possible.  Our goal is to provide true, white glove customer service to all of our clients.  

We're looking to get in business with the right person who is interested in a career opportunity of a lifetime with a HUGE opportunity for growth.  The selected candidate will exhibit tremendous drive and a compelling reason to succeed. 

We don’t just fill jobs, we build careers.  We expect the best.  Not the best you can do, but the best that can be done. 

Work Environment:

This position is in office (Tempe - Rural/60) but does have a lot of flexibility with hours and can also be done "from the field" occasionally.  

Compensation + Benefits:

• Generous Salary + Bonuses for an Awesome Job + Commission Potential (with real estate license)
• Full Benefits Package (Health Insurance, 401(k), Dental, Life, Real Estate Investment Opportunities, Etc.) Available
• Unlimited Paid Vacation and Personal Time (get the job done, don't leave loose ends hanging and enjoy your best life!)