Administrative Specialist for Home Care Company - Right at Home Central Michigan

Right at Home Central Michigan is a leading provider of non-medical home care services, with a mission to improve quality of life for those we serve by delivering exceptional and compassionate care. We are seeking a versatile and dynamic individual to join our team as an Administrative professional with office administrative, prospect follow up and care professional onboarding responsibilities. This hybrid role is essential to maintaining our high standards of customer service and client satisfaction, sales growth, and an efficient and successful onboarding experience for new team members.

The Administrative Specialist will be responsible for providing front office administrative support in a fast paced environment. The ability to multitask in addition to prospect follow up, and leading the caregiver onboarding process is critical. This role requires a proactive and organized individual who can handle multiple responsibilities, from administrative tasks and client follow-up to coordinating and facilitating the onboarding of new care team members.

Key Responsibilities:

Administrative Duties:

• Manage daily office administrative tasks including answering calls, scheduling, correspondence, and data entry while maintaining organized records and files.

• Assist with office management tasks such as ordering supplies and maintaining office equipment.

• Handle incoming calls and emails, directing them to appropriate personnel as needed.

• Prepare reports, presentations, and other documents as required.

• Identify and qualify new sales opportunities through outbound calls, emails, and other communication channels.

• Develop and maintain relationships with potential and existing clients to promote our services.

• Meet or exceed monthly and quarterly growth targets.

• Maintain accurate records of activities and client interactions in CRM

• Coordinate and lead the onboarding process for new care staff, ensuring compliance with company policies and regulations.

• Conduct orientation sessions and training for new caregivers.

• Assist with the preparation and processing of onboarding documents.

• Maintain accurate and up-to-date caregiver records in the HR system.

• Provide ongoing support and assistance to caregivers during and after  their onboarding period.

• Facilitate Caregiver Growth Program

Qualifications

• Proven experience in a fast paced administrative position.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Proficiency in Google work space.

• Ability to work independently and as part of a team.

• High level of attention to detail and accuracy.

• Experience in the home care industry is a plus.

Education and Experience:

• High School diploma or GED, Associates or Bachelor’s degree preferred. 

• Minimum of 2-3 years of relevant experience.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A supportive and collaborative work environment.

• The chance to make a meaningful impact on our clients and caregivers.

• Monthly and quarterly bonuses based on exceeding objectives.