Administrative/Receptionist - Jamison Professional Services, Inc. (JPS)

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Administrative/Receptionist. Only resumes with references will be taken into consideration.

Job Title: Administrative/Receptionist – Altus AFB, OK

DESCRIPTION OF SERVICES:

Employee shall provide administrative oversight at the customer service/front desk. Employee will serve as the initial point of contact and shall provide general administrative duties, to include answering phones, taking messages, assisting customers with faxing approved material, responding to email messages and other virtual inquiries. Employee shall provide effective, efficient, and immediate transactional service to customers who seek assistance. The employee shall meet and greet customers upon entry ensuring all are logged into AFFIRST and administered the Statement of Understanding (SOU) and/or Personal Readiness Inventory (PRI) to assess customer needs and appropriately refer them to staff members for immediate one-on-one consultation or by appointment for further consultation. The employee will perform administrative tasks to include printing, copying/collating, folding, stapling and envelope addressing/mailing. The employee shall assist the staff in providing a full range of services to include transition assistance, employment assistance, relocation, financial, family life, special needs family members, voting assistance, volunteer resources, and personal and family readiness to authorized patrons seeking assistance. The employee will maintain knowledge of and connection with on and off-base helping agencies and resources for customer referral.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• 2 Work-Related References Required. References cannot be from family members or friends.
• A minimum of 6 college credit hours in social work or social services is highly desirable: or a minimum of one-year experience working in a helping service agency environment.
• Competent on all Microsoft Office products and the use of Canva or other commercial site for creating marketing materials required.
• Exceptional interpersonal and communication skills.
• Employee must comply with reasonable dress and grooming standards based on comfort, productivity, health, and safety.
• Employee attire must be in good repair, and should not be considered offensive, disruptive, or unsafe.
• Employee must have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and possess the ability to communicate and work effectively with a diverse population.
• Employee must have a good record of and maintain at a minimum, satisfactory punctuality rate and attendance record.

JOB DUTIES AND RESPONSIBILITIES:

• Employee serve as the initial point of contact and shall provide general administrative duties, to include answering phones, taking messages, assisting customers with faxing approved material, responding to email messages and other virtual inquiries.
• Employee will provide effective, efficient, and immediate transactional service to customers who seek assistance.
• Meet and greet customers upon entry ensuring all are logged into AFFIRST and administered the Statement of Understanding (SOU) and/or Personal Readiness Inventory (PRI) to assess customer needs and appropriately refer them to staff members for immediate one-on-one consultation or by appointment for further consultation.
• Perform administrative tasks to include printing, copying/collating, folding, stapling and envelope addressing/mailing.
• Assist the staff in providing a full range of services to include transition assistance, employment assistance, relocation, financial, family life, special needs family members, voting assistance, volunteer resources, and personal and family readiness to authorized patrons seeking assistance.
• Maintain knowledge of and connection with on and off-base helping agencies and resources for customer referral.
• Manage all resources within the front office, lobby, and common areas, ensuring up to date materials are available for customer self-help and referral in support of all programs and base/community services and special events.
• Ensure all printers/copiers are supplied with paper and toner, notifying appropriate staff when more supplies are required.
• Competent on all Microsoft Office products and the use of Canva or other commercial site for creating marketing materials supporting program areas.
• Compose a monthly workshop calendar and a classroom usage calendar and will ensure coordination with all staff for both products.
• Receive desk-side training in Air Force Family Integrated Results and Statistical Tracking (AFFIRST) Data Management for gathering demographic customer profiles, tracking service delivery transactions, compiling report data, and providing results management information on the effectiveness of services to individuals. This training will be provided within one week of receiving network access.
• Provide administrative support to the Altus AFB Transition Assistance Program (TAP) team; data input, gathering/producing materials for workshops and other administrative tasks related to databases specifically utilized in TAP. Desk-side training on databases will occur after it is deemed the employee has a solid general understanding of the overall scope of the services.
• Employee will be responsible for general housekeeping in all common areas and classrooms within the department as well as maintaining the marketing tables in the common area of the building. Areas should have a professional appearance.
• Employee shall attend and record weekly staff meetings. Meeting notes will be completed and provided to the appropriate staff member within 2 working days after staff meeting for dissemination to personnel.

HOURS OF OPERATION

Monday through Friday, 0730-1630. Lunch breaks will be for one hour and must be taken between the hours of 1100-1300; overtime will not be required.

PRIMARY PLACE OF PERFORMANCE:

Altus Airforce Base, OK 73523

TRAVEL:

TBD

Clearance Level Required: Must be able to pass a Federal Background check.

JAMISON CORPORATE OVERVIEW:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at: https://www.jps-online.com/apply-now/