Administrative Program Coordinator - Lenox Hill Neighborhood House

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, legal, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram.

We are seeking an Administrative Program Coordinator to provide administrative, programmatic and operational support to all departments and programs across the organization. Reporting to the Deputy Chief Program Officer, the Administrative Program Coordinator will have an initial and primary programmatic focus on Casa Mutua, our Supportive Housing Residence, and will serve as the liaison between our colleagues internally in administration, accounting, program and operations and externally with governmental funders, vendors and other key stakeholders.

Casa Mutua is our 54-unit permanent supportive housing residence for formerly unhoused adults living with mental health diagnoses. We have operated this building and have been both the property manager and social services provider for over 30 years. The Administrative Program Coordinator will begin with coordinating and organizing all administrative, program, and property management compliance requirements associated with operating a supportive housing residence. Beyond the initial deployment focused on Casa Mutua, the Administrative Program Coordinator will have varied and broad-ranging responsibilities, and work across all programs and departments. We are looking for a candidate who is a team player and proactive problem solver to ensure effective completion of assignments and projects. This is an excellent opportunity to learn and work across teams, and interface on internal and external affairs, government and funder relations, communications and more, all in furtherance of our programs and mission.

The Administrative Program Coordinator will:

• Work in partnership with colleagues across programs and departments to implement programmatic priorities
• Serve as a project coordinator and a liaison with internal and external stakeholders leading various cross-functional initiatives and special projects
• Assist with contract, legal, administrative and organizational compliance and file management to ensure accurate record keeping, streamlined communication and execution of assignments
• Serve as a liaison with government agencies for numerous projects, including but not limited to: New York State Division of Housing and Community Renewal (DHCR) annual rent registrations; New York City Department of Housing Preservation and Development (HPD) rent breakdowns and compliance, payments, re-certifications, and income re-certifications; United States Department of Housing and Urban Development (HUD); and New York City Department of Homeless Services (DHS), including assuring compliance with fiscal and program property management requirements for Casa Mutua
• Provide administrative and operational support for various internal and external special events linked to our programmatic, fundraising and development efforts
• Review government regulations and standards to ensure correct documentation and programmatic and operational compliance
• Support programmatic, operational, administrative, and logistical needs across the organization by improving and implementing effective communication strategy and systems
• Prepare and analyze various administrative, operational, financial and programmatic reports by inputting and tracking information in multiple internal and external databases
• Update written procedure guides, policies and operational systems
• Generate administrative support tools and visualizations in Microsoft Office Suite including Excel, Word, Forms and others
• Complete all other responsibilities and duties as assigned

Salary: $65,000 - $65,000 annually

Qualifications: The Administrative Program Coordinator will possess excellent organizational skills, high computer proficiency, good judgment, attention to detail, and strong writing and communication skills. Candidates must be able to multitask, prioritize and meet deadlines. Proficiency in Word and Excel and relevant administrative experience required. Demonstrable success working both independently and as part of a team to complete complex, multi-faceted projects preferred. The ideal candidate will be able to collaborate and communicate effectively with Neighborhood House staff from all programs and departments. Relevant experience working in the non-profit field or directly with clients and in community-based programs is ideal; experience with housing programs and those supporting people living with mental illness a plus. Bachelor’s degree required.

What We Offer

• Comprehensive benefits package
• Extensive paid time off – 25 days’ vacation and discretionary time; 13 holidays; and substantial sick time
• Matching contributions to Retirement Plan
• Wonderful paid parental leave policy for all staff
• Professional Development Opportunities – trainings, lectures and more
• Free Life Insurance – 3x annual salary
• Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
• Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
• We like to have fun! Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more.
• State-of-the-Art Fitness Center, Gym and Swimming Pool
• Staff yoga and boot camp classes (six a week), swimming lessons and lap swim for staff
• PSLF (Public Service Loan Forgiveness) Eligible Employer
• The best colleagues in New York!

All individuals, as a condition for employment by Lenox Hill Neighborhood House, are required to undergo a pre-employment background check. Certain positions require more extensive background checks to comply with applicable laws.

Lenox Hill Neighborhood House is a client-facing and essential community-serving organization. To keep our clients and our colleagues safe, and to comply with various governmental contractual requirements, all new employees must be fully vaccinated against Covid-19 (except where valid medical exemptions apply) and will be required to submit proof prior to the time of onboarding.

At Lenox Hill Neighborhood House we value respect, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.