Administrative Patient Experience Rep (hybrid) Plastic & Oral Surgery - Boston Children's Hospital

Monday - Friday day shift HYBRID (2 days WFH/3 days in-person).  Shifts can be either 7:30am-8:30am- 4pm/5:00 pm. Location can be either Waltham or Boston.

$2,000 sign-on bonus (terms/taxes apply).

At the current moment, we are focusing our hiring efforts for our Oral Surgery Department. Dental administrative and/or general medical surgical scheduling experience a plus. 

Join our acclaimed Department of Plastic and Oral Surgery and discover how your talents can change lives. The Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. At Boston Children’s Hospital, success is measured through providing the highest quality customer service, while changing lives by delivering excellent care. The Department has led innovations in many areas including 3-D printing, simulated surgeries, facial reanimation, research and treatment for Vascular Anomalies.  As the Department continues to innovate and grow, we are looking for individuals like yourself who are passionate about providing the best pediatric healthcare. The ideal candidate is motivated and hardworking and can multitask in a fast-paced environment. They are flexible and resourceful in high-priority situations to achieve superior care for the patient. Learn more about how you can become part of the team helping deliver life changing care with the Plastic & Oral Surgery Department here.

The Patient Experience Representative (other hospitals may call this a Unit Coordinator) will be responsible for: 

• Physician Support: Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar.   
• Scheduling: Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information.
• Physician and department liaison: Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination.
• Coordination of care: Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family.
• Clinic management: Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information.
• Administrative tasks: Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed.

To qualify, you must have:

• Excellent customer-service skills and the ability to express empathy in difficult interpersonal situations. 
• Strong attention to detail with the ability to multitask and communicate effectively both orally and in writing.
• The ability to work with diverse internal and external constituencies.
• High School Diploma or GED.  Associate or bachelor’s degree and previous experience in an office setting is preferred.
• Healthcare experience, dental or surgical scheduling a plus

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.