Administrative Manager - UnitedService Companies

Job Description

JOB SUMMARY: Manages shift scheduling operation at multiple sites at the direction of Branch management. Coordinates with Field Operations Managers & Supervisors and other security personnel. Carries out administrative procedures for scheduling, logistics, payroll and billing in support of Branch operations.

Distinguishing Characteristics:

Performs as described, with the authority to make independent choices, free from immediate supervision, in significant matters that affect the business, or to carry out tasks that are directly and closely related to such work.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Additional duties may be assigned, and functions may be modified, according to business necessity.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

1. Manages scheduling and/or a segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
2. Ensures that service expectations are being met through regular contact with employees; evaluates service quality, ensures that all posts are covered according to security plans and initiates corrective action in a timely manner as necessary.
3. Meets with line management for status updates and to identify or address any actual or potential problems; provides input to security planning, assessments and surveys; builds estimates and produces accurate schedules, reviews post orders and communicates requirements and changes to affected personnel.
4. Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary.
5. Maintains and submits payroll records and other employee and business information; reviews reports for accuracy and timeliness.
6. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
7. Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
8. Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.

Requirements

Education/Experience: Associate degree and minimum 3 years of experience in business development, security operations, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education based on one calendar year of experience for one academic year of education.

Competencies (as demonstrated through experience, training, and/or testing):

• Understanding of security operations.
• Knowledge of supervisory practices.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Intermediate to high level knowledge of Microsoft Office Suite of products
• Strong customer service and service delivery orientation.
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to take initiative and achieve results.

DISCLAIMER:

All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not create an employment contract, implied otherwise, other than an "at will" employment relationship.

United States Security Services is a Drug Free employer and complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law.