Administrative Director of Emergency Services at CHRISTUS Health

Summary:

Manages the designated service line and staff for a facility; ensures quality and full compliance with relevant policies and standards.

Responsibilities:

• Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their families

• Ensuring consistent application of nursing services policies and standards throughout the organization

• Monitoring patient outcomes and quality and effectiveness of nursing care

• Overseeing performance of managers and teams; identifying and addressing staff training and development needs

• Medical staff, department heads, and administrators in matters related to nursing service and strategies

Standard I: Financial Management

· Recognizes the impact of reimbursement on revenue

· Understands the relationship between value-based purchasing and quality outcomes with revenue and reimbursement

· Creates, monitors, and analyzes a budget explaining variances

· Conduct ongoing evaluation of productivity forecasting future revenue and expenses

· Documents capital appropriations and project authorizations

Standard II. Human Resources Management

· Evaluates and specifies the critical resources required to accomplish the team's objectives

· Initiates requests for required resources based on staff competency with patient acuity

· Allocates team resources responsibly and equitably within the scope of labor laws

· Calculates resource usage to set a baseline for comparison

· Discovers opportunities to improve resource utilization

· Implements changes in role consistent with scope of practice

· Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow

· Resolves conflicts in a wide variety of situations, such as workload allocation, schedule overlap etc.

· Adjusts management and personal style to fit the needs of different people and different situations

· Explores motivational factors and tailors motivational efforts to individual needs and situations for the department

· Conducts evaluations on personnel performance at the work place and recommends improvement plans

· Coaches others on operating personnel management systems and their processes

Standard III. Relationship Management and Influencing Behaviors

• Situation Management

o Identify issues that require immediate attention

o Apply principles of crisis management to handle situations as necessary

o Manage conflict

o Promote team dynamics

o Mentor and coach staff

• Promote Professional Management

o Promote and encourage stress management

o Encourage participation in professional action

o Apply principles of self-awareness

o Foster a healthy work environment

• Diversity

o Understand the components of cultural competence as they apply to the

workforce

o Maintain an environment of fairness and processes to support it

o Capitalize on differences to foster highly effective work groups

Standard VI. Performance Improvement/Safe Practice/Quality Care/Regulations

· Assesses customer and patient satisfaction while developing strategies to address satisfaction issues

· Provides direct service to internal or external customers

· Facilitates the resolution of customer problems, issues, or concerns

· Monitors and promotes workplace safety requirements resulting in positive patient outcomes

· Applies systems thinking knowledge as an approach to analysis and decision-making

· Demonstrates accountability for nursing research and quality improvement activities

· Supports provision of evidence-based nursing care

· Promotes and communicates patient information effectively across the continuum of care

Standard V. Leadership

· Serves as a leader of patient care

· Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.

· Demonstrates leadership qualities: intelligence, dominance, persistence, integrity, confidence

· Manages own behaviors during interactions, such as feedback giving, to shape workplace events

· Utilizes positive reinforcement to motivate & attain desired behaviors; increases productivity

· Employs leadership theories, such as contingency and transformational, and associated techniques

· Applies techniques of “action learning” to problem solve and personally reflect on decisions 

Clinical Performance Improvement

· Shares experiences with process performance improvements across multiple areas

· Recognizes recurring and difficult programs and explores new or innovative solutions

· Leverages technology to facilitate the sharing of clinical performance or outcomes data

· Compares and contrasts different approaches for performance improvement; highlights pros and cons

· Creates mechanism for ensuring quality and performance measures are understood and valued by nursing staff

· Consults on and coaches on developing business cases to justify improvement initiatives

Clinical Policies and Standards

· Monitors different types of clinical practice to ensure compliance with standards

· Evaluates existing and evolving standards and procedures and their impact on the organization

· Shares advanced clinical standards and policies across medical specialties

· Collaborates with other functions in establishing and documenting joint standards

· Participates in the development of clinical policies and practices

· Develops control and monitoring mechanisms for clinical policies adherence

Healthcare Policy and Ethics Compliance

· Shares experiences with addressing diverse problems in healthcare policy compliance

· Demonstrates best practices for dealing with complex compliance or non-compliance situations

· Guides others in making correct decisions when faced with ethical dilemmas

· Designs or revises organizational practices and procedures to ensure compliance with policies

· Supports and coaches on mechanisms that encourage attention to compliance issues all clinical activities

· Participates in translating policy changes into operational programs and services

Healthcare Regulatory Environment

· Implements programs as needed to comply with diverse healthcare laws or regulations

· Monitors regulatory compliance of all healthcare practices to ensure no violations

· Evaluates key aspects of pending healthcare regulations and legislation that may impact company

· Provides recommendations and implements solutions to existing and potential legal problems

· Remains knowledgeable and shares main considerations and issues related to laws and regulations in the implementation of healthcare practices

Collaborates and communicates with all departments of a healthcare organization for the preparation for external audits

Job Requirements:

A. Education/Skills

· Master's Degree

B. Experience

· Minimum of 3-5 years clinical patient care experience in a relevant setting

· Minimum of 5-10 years of healthcare management experience

C. Licenses, Registrations, or Certifications

· RN License in state of employment or compact

Work Type:

Full Time

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