Administrative Coordinator- WA - Aladdin Bail Bonds

Administrative Coordinator Job Description

The following list will include typical responsibilities for the above mentioned position. Due to the teamwork oriented nature of our Company culture, there may be additional items outside the below responsibilities to which the employee will be expected to perform. If there is ever any question, please check with your Supervisor.

Compensation (Depending on location) $18-21/hr.

Agency Administration

• Assist and backup agents and/or Manager as required
• Maintain deposit backup daily
• Maintain inventory and petty cash control, ensuring proper reconciliation
• Send weekly reports to Corporate every Monday
• Assist with office appearance upkeep, including ensuring fresh coffee and water are available for clients
• Coordinate defendant court reminder calls with Manager

Office Support

• Provide Administrative assistance in all claims matters as appropriate
• Assist with Corp requests, and inter-agency requests (such as: filing motions, exonerations, pulling minute orders, filing trust deeds, etc…) in a timely manner
• Build files (labels, 2100RC, systematic form order, etc…) as necessary
• Scan and attach complete defendant file documents/photo into BMA system
• If receiving a bond call, capture name of caller, name of defendant, phone # of caller and pass to an agent as necessaryNever hang up a lead without an agent talking to that person
• Scan copies of defendant court papers into BMA, and file into appropriate file
• Provide backup support when agents are busy with other transactions (Defendant check in, court updates, payments, gathering bail info, etc…)
• Create bond transaction packet
• Send out/pick up Mail/Federal Express, and sort or deliver accordingly
• Maintain and order office supplies and bail forms

Customer Service

• Provide prompt, professional, non-judgmental customer service to the general public
• Provide outstanding customer service with a sense of urgency in the following areas, including but not limited to: check-ins, court updates, payments, reinstatements, as well as any other client issue that can and will arise on a daily basis
• Always maintain a professional personal appearance and adhere to the Aladdin Bail
• Bonds dress code while working with any customer, vendor, court, jail, or co-worker
• Always be a TEAM player and provide support as needed without hesitation and/or complaint

Job Related Experience Required

• Minimum 2 years office administration experience (preferred)
• HS Diploma or equivalent (required)
• Excellent written and verbal interpersonal/ communication skills that ensure successful interaction with clients
• Possess basic computer skills, including but not limited to: typing, Microsoft Office (Outlook, Word, Excel, etc.)
• Proficient with the English Language (additional language speaking a plus)
• Ability to multi-task in a fast paced office environment and prioritize to maximize production and increase customer satisfaction
• Ability to work with others as a team
• Positive attitude and the ability to be proactive, resourceful and flexible
• Ability to take initiative and work with minimum supervision
• Flexibility to work non-standard hours as needed to attend to urgent matters

PI255352075