Administrative Coordinator - VNA Health

About Us:

At VNA Health, our mission is to revolutionize healthcare through compassion and innovation, ensuring every individual's well-being is prioritized. We're dedicated to empowering our employees to make a real difference in the lives of our patients and communities, driving positive change in healthcare. Join us in our mission to provide exceptional care and improve the health and dignity of those we serve.

Why Join Us:

• Fully-paid insurance premiums including dental, vision, basic life, disability, and AD&D insurance.
• Generous Paid Time Off (PTO) accrual from the first day of employment.
• Wellness Benefit providing $1,000 annual reimbursement for fitness and wellness expenses.
• Financial wellness program with matching 403(b) Retirement Plan and Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• Supportive company culture promoting employee well-being through programs like the Employee Assistance Program (EAP) and public transportation reimbursement.
• Competitive Compensation: $25 - 28.50 hourly
• Location: Onsite - Santa Barbara
• Schedule: Sunday - Thursday 8-5PM

Under the direction and supervision of Hospice Intake Manager, the Administrative Coordinator will be an integral member of the Intake Department and will contribute to increasing VNA Health’s revenue and reputation by converting referrals to successful admissions by providing excellent customer service and maintaining high standards of quality in work product.  The Administrative Coordinator will respect and promote the mission, values, and vision of VNA Health.

Job Duties:

• Assess, triage, and process referrals to successful admissions in a timely, accurate, and professional manner.
  • Process in accordance with VNA Health’s and Intake’s policies/protocols and CMS regulations.
  • Obtain required information from referral sources (physicians, discharge planners, case managers, and other facility staff) and follow their policies/procedures.
  • Collaborate with VNA Health departments to meet relevant requirements, protocols, and regulations.
  • Communicate with patients/families to educate about and facilitate for successful home care services.
• Enter all pertinent data in EMR and other electronic and manual systems with a high degree of accuracy, timeliness, and completeness.
• Respond to all inquiries (phone, email, mail, fax, in-person) of internal and external customers in a timely, accurate, and professional manner.
• Demonstrate comprehensive working knowledge of VNA Health’s programs and services, including associated regulations and payment sources, and communicate them effectively to constituents.
• Maintain high standards of customer service at all times, with particular focus on responsiveness and facilitating solutions.
• Require minimal supervision while performing a variety of tasks, defining priorities, and managing time efficiently.
• Performs other duties as assigned by supervisor.
• Assist with daily administrative tasks including, filing, scanning, and supporting our clinical manager and department director.
• The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job related tasks other than those stated in this description.  All staff are expected to participate as needed in variable shifts, including weekend rotation per staffing needs and departmental holiday rotation.

• Bachelor’s degree preferred.
• Office and/or customer service experience required.
• Good critical thinking skills to assess situations and recommend solutions.
• High attention to detail and strong organizational skills.
• Exceptional communication skills, including strong listening skills, ability to respectfully and succinctly convey information to diverse constituents (patients/families, referral sources, physicians, co-workers), ability to maintain discretion and confidentiality, and provide excellent phone etiquette.
• Excellent customer service focused on respectful and responsive solutions.
• Ability to juggle a variety of tasks in fast-paced environment while clearly defining priorities and managing time efficiently.
• Excellent information technology skills.
• Passionate about VNA Health’s mission and upholds the agency’s core values of compassion, integrity, teamwork, and excellence.
• Bilingual in Spanish-English strongly preferred.

Physical Requirements:

• Ability to lift 50 lbs.
• Ability to push/pull 50 lbs.
• Ability to stoop, bend, and squat.
• Ability to walk up one flight of stairs.
• Ability to walk one mile.
• Ability to sit for one hour, minimum.
• Visual and audio acuity

Apply today to join our VNA Health Team as our Administrative Coordinator or email your resume to recruiter@vna.health!

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