Administrative Coordinator, IT and Global Operations - Clinton Health Access Initiative

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Position Description:

The Administrative Coordinator will play a pivotal role in orchestrating the endeavors of the Global Information Technology team, which supports 1,700+ CHAI employees across the globe. Situated at the CHAI office in Boston, MA, this role encompasses responsibilities ranging from IT procurement to the administrative logistics of the global IT team. The ideal candidate will not only track IT assets from procurement to disposal but will also ensure that regular audits are conducted in our global offices for compliance and database accuracy. Success in this role demands an individual who is self-driven, knowledgeable, meticulous, and resourceful, especially in a dynamic and entrepreneurial setting.

• Oversee the procurement of computer hardware and software based on pre-existing vendor agreements.
• Build and maintain dashboards and analysis programs for cost-effectiveness and other decision making.
• Provide support for training efforts and implementation rollouts - preparing/reviewing content, managing the training experience, and serving as trainer.
• Work in partnership across departments, functions, and geographies to implement projects and policies.
• Methodically track IT hardware and software assets from purchase to disposal across our offices spanning over 30 countries.
• Maintain and update the IT asset inventory for accurate allocation and tracking.
• Collaborate with the supervisory team to align work priorities.
• Build and maintain a strong rapport with internal stakeholders, ensuring credibility.
• Administer IT support tickets, monitor their progress, and ensure their timely resolution.
• Organize, plan, and manage logistics for meetings, conferences, and events.
• Offer robust administrative backing for team projects, initiatives, and activities.
• Oversee fiscal plans and budgets for the program, assisting in budgetary administration and invoice processing.
• Facilitate both internal and external communications.
• Undertake basic analytical assignments in line with project management.
• Address other necessary tasks as they arise.

• A Bachelor's Degree is preferred. Alternatively, a Secondary School diploma or equivalent with 3 years of professional experience, or an equivalent amalgamation of education and work experience.
• Adeptness in working both autonomously and collaboratively, coupled with a high degree of accuracy and initiatives.
• Ability to communicate effectively with culturally and geographically diverse teams.
• Outstanding organizational skills and a keen attention to detail.
• Proven competency in juggling multiple tasks effectively in a fast-evolving work milieu.
• Exceptional interpersonal abilities, underscored by impeccable written and verbal communication skills.
• Demonstrable commitment to delivering results with a sense of urgency.
• A foundational grasp of IT concepts and terminology.
• Proficiency in the Microsoft Office Suite; hands-on experience with Microsoft Access or Visio is a significant advantage.
• Safety and security, risk management, and/or global operations experience is a plus.

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