Administrative Coordinator - 05252024 - 0001 - Kona Medical Consulting

Kona Medical Consulting is currently looking for an Administrative Coordinator for Strident Healthcare in Farmington Hills, Michigan. Below is the details of the position:

JOB SUMMARY

This position is responsible for the general management and oversight of operations at the clinic. We are looking for a kind and dedicated individual with previous experience working in a healthcare setting. This position has significant income upside - with no cap or limit - if results are achieved. This is a great role for an achiever looking to grow and accomplish!

RESPONSIBILITIES

• Manage the daily operations of the clinic, including staffing, scheduling, and patient flow.
• Implement and monitor processes to ensure smooth office operations and compliance with regulatory requirements.
• Foster a positive and professional work environment that promotes teamwork, open communication, and continuous improvement.
• Work with management and staff to develop and implement strategies to meet revenue targets.
• Monitor and analyze office performance against key performance indicators (KPIs), including sales revenue targets and patient satisfaction.
• Provide leadership and direction to staff, ensuring they are trained, motivated, and engaged in delivering a world class experience for our patients.
• Responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports. 
• Manage, support and train staff members across all locations.
• Travel to off-site locations as needed.
• Travel to Strident Healthcare locations as needed and designated by management.
• Participates in the interview process for new clinical providers and conducts on-site orientations for all new clinicians with assistance of scheduling team.
• Responsible for delivering organic revenue growth and increasing clinic level net income.
• Responsible for maintaining records and data required for clinical audits, chart reviews, site reviews, and compliance.
• Responsible for maintaining staff records including safety and compliance trainings.
• Other operational duties as required, including assisting scheduling with shift coverage for any site in need and after-hours on-call duties as assigned.
• Track metrics and success criteria including ROI for all activities and be able to identify areas of opportunity to grow the revenues and profitability of the clinic.
• Responsible for improving customer satisfaction and patient retention.
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
• Identify and implement methods that enable all division teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment.
• Review, analyze, and implement staffing plans that promote the most effective use of teammates.
• Ensure that patients receive timely, courteous, and compassionate care and that their needs are met throughout their visit.
• Follow and implement wage and hour laws, federal, state and local laws and regulations, Medicaid, and legislation affecting employment; ensure compliance with all laws, HIPPA regulations and standards.

QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree preferred.
• Minimum of 3 years of experience in healthcare management, with a track record of achieving sales revenue targets and improving patient satisfaction.
• Excellent leadership, communication, and interpersonal skills.
• Hands on experience with accounting and administrative operations
• In-depth knowledge of medical procedures, operations and terminology
• Excellent organizational and time-management skills
• Outstanding communication, interpersonal and leadership skills
• Customer service orientation

SCHEDULE

• Full-time position, Monday-Friday
• 8:00am-5:00pm
• Some evenings may be required

All interested applicants may submit their CV/application to this job posting.

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