Administrative Clerk at Johnson & Johnson Healthcare

What you ll be doing .

Answer incoming calls timely and accurately regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries
Assist payroll analysts in resolving email inquiries related to payroll inquiries during periods of low call volume
Accurately update employee call details in the employee payroll support case database
Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely and ensure follow up is provided to the employee
Responsible for maintaining a high level of professionalism with employees, utilizing appropriate resources to provide first call resolution and working to establish a positive rapport with every interaction
Cooperatively interact and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues
Collaborate with the leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures

What we re looking for .

A Bachelor s degree or equivalent work experience
Excellent written and verbal communication skills with strong attention to detail
Customer service experience in handling escalated calls
Possess knowledge of payroll practices, policies, and procedures

Job Types: Full-time & Part-time

Pay: $25.00 - $35.00 per hour

Schedule:
8 hour shift
Day shift
Monday to Friday