Administrative Associate, Emergency Department - 36 hours eve/night - Beth Israel Lahey Health

Contributes to the Hospital's mission by providing clerical support to the patient care units, keeping the patient care team informed by maintaining accurate and timely electronic medical records and acting as the unit coordinator as it pertains to non-clinical issues. This busy administrative support position will have an impact on patient care and patient and family member satisfaction by fielding requests and information to the patient care team and family members, providing the administrative support to ensure expedient patient throughput and acting as a central resource of the patient medical record.

Required: High School Diploma or equivalent

Preferred: At least one year of previous work experience in an administrative support role.

Required:

• Basic computer knowledge.
• Excellent communication and customer service skills.
• For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.

Preferred: Knowledge of basic medical terminology

Schedule requirements: Holiday rotation is required.

Travel requirements:May be asked to cover other units to meet business and patient needs.

As part of the Patient Care Services team, this position performs the following functions, often simultaneously:

• Provides the administrative support for the unit and staff so the patient care team can concentrate on providing superior patient care.
• Answers the phone for the unit, answering questions, directing calls to other team members and /or taking messages and expediently passing on information.
• Greets patients, visitors, volunteers, clergy and interdisciplinary staff members. Answers questions, signs forms and/or directs the individual or question as appropriate to ensure efficient unit flow and patient/family member satisfaction.
• Processes physician and other orders utilizing the electronic medical record and manual orders. Monitors orders throughout shift and notifies nursing staff promptly of stat and other pertinent issues. Questions unclear orders and seeks clarification from the nursing and medical staff.
• Receives admittance information. Communicates expediently to the nursing staff to start the patient placement process and ensures the room is available for the patient. Assembles a medical chart for the patient.
• Maintains accurate and complete medical charts for the patients, including the forms necessary for daily use. Copies and faxes paperwork as necessary to expedite the patient care process among the hospital departments and outside sources if appropriate.
• Pages and contacts physicians for consults. Schedules tests and other diagnostic services with other hospital departments and off-site providers. Arranges ambulances and transport services. Follows through on orders for medical equipment and other non-medication needs.
• Prepares the patient record for discharge. Reviews the medical record and advises the nursing staff if forms are needed prior to discharge. Disassembles medical chart according to Health Information Management Department standards.
• Prioritizes functions based on emergency situations.
• Completes administrative/secretarial tasks in support of the nurse manager and the department, which may include but is not limited to data entry, simple letter typing, simple spreadsheet creation, other typing needs, minute taking, and sorting and triaging mail.
• Files. Ensures the unit has an adequate supply of various required forms.
• Maintaining an adequate inventory of non-medical supplies for the unit. Oversees the office equipment and addresses equipment problems timely to maximize the unit's efficiency.