Administrative Assistant (WTRS) - Highland Rivers Health

There is a place for you at Highland Rivers Behavioral Health!Highland Rivers Behavioral Health provides treatment and recovery services to individuals impacted by mental illness, substance use disorders and intellectual developmental disabilities.

JOB SUMMARY:The Administrative Assistant is responsible for assisting individuals and staff in the daily operations of substance use treatment programs which includes point of entry, scheduling of appointments, maintenance of clinical/medical staff schedules, desk top audits and verifications of payers/CMO expirations, message board maintenance, and collaboration/review with management of write off reports to increase efficiency/revenue and decrease error/lost revenue. DUTIES ANDRESPONSIBILITIES:

• Customer service oriented
• Demonstrate effective problem solving skills and decision making in the best interest of individual's served
• Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality, policies and procedures.
• Reschedule and cancel appointments, as needed.
• Return all call center or email messages in a timely manner; per policy and procedure.
• Provide information on Highland Rivers Behavioral Health programs and connects with FindHelp.com for additional resources,
• Collects and enters patient information including demographic information, verifies insurance/payer information, applicable consents for service, HIPAA confidentiality and individual rights, fee scales, required from Dept. of Labor, Social Security Admin, Dept. of Motor Vehicles referral sources (Point Of Entry) into the Care Logic (CL) system in a concise, thorough and accurate manner to ensure coordination of care. .
• When applicable, ensures individuals are referred to the clinical team for triage and crisis intervention/management.
• Utilize computer software to schedule appointments and/or assist with physician schedules.
• Responds to callers and individuals in a professional and compassionate manner.
• Promotes sense of pride in call center/email and supportive interpersonal relations among all staff/team members.
• Seek and support changes in flow processes and communication services.
• Request direction and supervision, when appropriate, to perform job duties.
• Use initiative and good, sound, judgement to best serve individuals.
• Maintain current and up to date data concerning schedules, accepted/verified insurance coverage, proof of income, referral sources, releases of information, non-admit log and all other pertinent information to satisfy agency/facility credentialing/licensing boards.
• Meet the expectations of our internal and external stakeholders in providing excellent customer service; other supportive duties as delineated in policy and procedure.