Administrative Assistant - TD Williamson

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Overview

Performs a variety of administrative functions necessary to support the Organization. Performs duties of a complex and/or confidential nature, requiring exercise of initiative and judgment.

Responsibilities

• Triage the Salesforce Queue: Efficiently route customer inquiries and requests to the appropriate team members, ensuring timely and accurate responses.
• Provide Phone Support and Tier 3 Customer Support: Offer high-level support to customers, handling complex issues and reducing the burden on other team members.
• Return Missed Calls: Ensure that all customer inquiries from overnight answering service are promptly addressed, improving customer satisfaction.
• Administrative Support for Commercial Team: Assist with tasks such as completing customer questionnaires, managing pricing spreadsheets, and updating online web portals.
• Other duties as assigned by manager

Daily activity is highly variable and dependent on the activities taking place within the regional operations. Primary support focus is field services operations, which results in a dynamic and fast paced workplace. A successful candidate will show an ability to work well under deadlines, prioritize tasks daily, and communicate regularly both to direct manager as well as to other staff members and customers as needed.

Qualifications

• High school graduate or equivalent
• 3+ years of administrative experience preferred
• Excellent and proven ability to remain organized and on task
• Excellent interpersonal skills, both for dealing with internal and external customers (calm, courteous, professional, and helpful)
• Working knowledge of basic computer programs such as Microsoft Outlook, Word, and Excel, with the ability to learn Microsoft CRM, VMS (Visual Management System, Salesforce , and Dynamics AX.
• Fluent in English
• Flexibility to handle multi-tasking and prioritize appropriately