Administrative Assistant/Receptionist - SYNERGY HomeCare of Woodbridge

 Summary:

The Administrative Assistant reports directly to the Administrator and is responsible for coordinating office tasks and activities of the SYNERGY HomeCare business. This position includes maintaining positive relationships with caregivers, clients, and office team members.

This position entails establishing a positive is the initial contact for intake and is responsible for making callers feel welcome and assisting with any questions or needs they may have. The Administrative Assistant will be responsible for helping as needed in areas of office organization, intake, scheduling, and cleanliness of office.

Qualifications:

     Knowledge of scheduling and on-call procedures (preferred)

     Customer services skills and phone answering management experience

     Proficiency in computer skills (Google Suite, Excel, Power Point, etc)

     Knowledge of scheduling software (eRSP or similar) or CRM preferred

     Well-honed time management skills

     Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities:

     Operates multi-line phone system to receive and direct incoming calls. Obtains caller’s name and purpose of call

     Directs caller (if triage is established), records name, time of call and nature of call in online software

     May answer basic questions for caregiver applicants or prospective new clients

     May participate in the on-call rotation, answering after-hours calls

     Greets visitors and directs them to the appropriate individual

     Assists with any filing duties and a variety of other clerical duties as necessary

     Types email correspondence, reports and other documents as necessary

     Collects and distributes mail and messages

     Inventories, orders, organizes and stores all office supplies

     Assists in setting up for employee orientation and training

This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.