Administrative Assistant - Performance Management and Improvement - Hennepin County Medical Center

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. 

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:

We are seeking an Administrative Assistant to join our Performance Measurement and Improvement team. The role will report to the Accreditation Program Manager, oversees review processes and coordinates committees for accreditation, policies, practice standards and other related Performance Management & Improvement (PM&I) meetings; designs and maintains relevant webpages; assists with regulatory visits; and provides administrative assistance for those within the PM&I department. This full time role will work days, fully on-site.

Purpose of this position: Under general supervision, provides administrative support to a department and leadership staff. Performs work involving technical or complex administrative tasks requiring excellent communication skills, considerable independent judgment and the ability to be flexible in a fast-paced environment.  Represents the department and the organization to internal and external customers.

RESPONSIBILITIES:

• Provides administrative support to a department and leadership, including arranging meetings, transcribing and developing documents
• Provides staff and leadership support in planning and executing department goals and strategies
• Acts on behalf of the leadership team to manage calendars, communications, travel, and meeting arrangements in a timely manner
• Greets visitors to the department and answers general support calls from internal contacts and vendors.  Directs visitors/calls as appropriate.  Resolves issues with little guidance
• May assist in the on-boarding of new employees to the department, including submitting IT requests and maintaining accurate employee records for the department. Maintains accurate versions of department organizational chart
• Works closely with team members to produce presentations, proposals, reports, letters, and other materials as needed. Tracks, inputs, and maintains department data and information as instructed
• Submits requests and maintains appropriate levels of office supplies and necessary department equipment, materials, and tools
• Provides project support as needed
• Provides customer service to hospital personnel in a timely, professional manner
• Serves on administrative and/or cross departmental teams and task forces as assigned
• Performs other duties as assigned

QUALIFICATIONS:

Minimum Qualifications:

• High school graduate
• 4-6 years of relevant administrative experience

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Associates Degree
• Experience in a healthcare setting

Knowledge/ Skills/ Abilities:

• Ability to work independently with limited guidance
• Ability to adapt to change and changing priorities
• Ability to communicate in a professional, clear, succinct, and tactful manner, both verbally and in writing
• Experience in computer applications, e.g. Microsoft Word, Excel, Outlook, and PowerPoint
• High level of interpersonal skills and the ability to communicate with people at all levels of the organization
• Ability to manage a workload involving multiple activities and tight deadlines
• Confident ability to exercise independent judgment and maintain confidentiality of materials and information

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.  

Please Note:  Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.