Administrative Assistant - Organ and Tissue Donation Aftercare Program - 19 hours a week - Versiti, Inc.

Located in Milwaukee, Wisconsin, Versiti Organ and Tissue is a federally designated Organ Procurement Organization, (OPO) supporting the transplant community in southeastern Wisconsin. While we recover organs for life-saving transplant, we prioritize a family-centered process, supporting both our donors and their families throughout the

end-of-life, donation, and bereavement processes. We educate both the public and medical professionals about the tremendous need for organ and tissue donors. We are guided by an advisory board that includes members from the community and affiliated transplant centers. Our service area includes 50 critical care hospitals and 3 transplant centers for a population of 2.3 million people in a 12-county region. We are the region’s primary, most current source of information about organ and tissue donation in collaboration with our state team, Donate Life Wisconsin.

More than 100,000 Americans are waiting for the organ they need to survive. 2,000+ of those individuals reside in Wisconsin. The need is great, and Versiti is committed to increasing the number of donated organs, eyes and tissue available for transplant to save and enhance lives.

The Administrative Assistant provides administrative support and excellent customer service for our Organ and Tissue Donation Aftercare Program.   The Aftercare Program provides support to donor families during donation and up to 24 months following donation. We offer an array of resources on loss; information about organ, tissue and eye donation; and donor recognition items to aid families throughout the healing process. 

• Coordinate mailings for donor communications
• Assist with follow up requests for organ recipient information
• Support donor family programs
• Coordinate social media outreach
• Participate in community outreach events
• Other duties as assigned

Required Qualifications:

• 1 + years’ experience required, preferably in an office or health care environment
• Previous experience required in organizing, maintaining, and querying databases in different systems
• Proficiency with Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams) and Zoom
• Knowledge of business and office procedures
• Exceptional interpersonal and customer service skills with the ability to deal with others using tact and diplomacy
• Ability to independently problem-solve using sound judgment and critical thinking skills
• Proven organizational, prioritization skills and attention to detail is a must
• Excellent verbal and written communication skills
• Strong degree of self-initiative
• Ability to maintain confidentiality

Educational Requirements:

• High School Diploma or equivalent