Administrative Assistant - Office Team Lead - OrthoLoneStar PLLC

Position Description:

The Office Team Lead (OTL) is responsible for operations support and education, resulting in improved patient satisfaction, staff efficiency, and supply and medication ordering. The Office Team Lead is responsible for general support with day-to-day administrative and clinic operations with the Office Manager. The OTL will consults with the Office Manager regarding methods for efficient clinical operations, administrative duties, staff development and any performance challenges with the staff. The Office Team Lead must demonstrate effective interpersonal skills, including active listening, to influence others, build constructive relationships and achieves positive outcomes. The OTL will also travel to satellite locations (i.e. Keller and Weatherford) to support as needed.

Principle Responsibilities:

• A liaison between the Office Manager and the administrative and clinical teams
• Maintain the ability to take responsibility for own personal and professional development and maintain professional knowledge/skills
• Manage own workload effectively while being flexible to new demands.
• Communicate with the office manager and assist in coordinating daily staffing to ensure that all shifts are covered
• Assists with daily rounding if anyone on the team needs assistance (from computer/printing issues up to jumping in their clinic to assist with rooming, prepping, front office scrubbing, coverage, etc.).
• Report and aid in the resolution of patient issues/conflicts with the Office Manager
• MIPS reporting working closely with Office Manager on addressing/resolving any issues.
• Assist in monitoring provider schedules and protocols
• Assist with Visco inventory and product ordering
• Order clinical supplies while maintaining cost efficiently
• Ensuring that packing slips are timely handled and provided to appropriate upper Management
• Assist in identifying training needs of medical staff and work with the Office Manager to create appropriate training materials and training.
• Assist with team buckets to insure that patients calls are returned and tasks are completed
• Work to continually improve open and honest communication among staff (back-office staff, and between front and back office).
• Assist and monitor clinical and front office workflow with management
• Monitor constant productivity of medical and clerical staff with daily functions, efficiency, and charting.
• Attend regular meetings with the Office Manager
• May be required to perform additional duties as directed by management

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School Diploma, general education degree (GED), or certification from college or technical school or three to six months related experience and/or training or equivalent combination of education and experience. Lead experience preferred but not required.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability: Ability to add, subtract, multiple and divide on all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret insurance co-pays and deductibles.

Reasoning Ability: Ability to apply commons sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Ability to type 45 WPM, basic proficiency in Microsoft Outlook/Office, and experience using or ability to learn and comprehend computer programs.

Certificates and Licenses: May have certificate from Medical Assisting program.

Work Environment: Position works in a climate-controlled office environment with little or no potential interference from elements or sound.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position typically works 8 hours per day. Over 2/3 of time will be spent standing. 1/3 or more of time worked will be sitting, using hands and fingers to type or handle paper. The position requires the ability to reach with hands or arms. Occasionally, the position will be required to stoop, kneel, crouch, crawl and assist with the transfer of patients weighing 200 pounds To successfully perform the duties of the job, the ability to talk and hear is required. Must have visual ability to draw injections and view computer monitor.