Internal Job Title:

Administrative Assistant Office of the CEO

Job Description: Are you eager to join a culture that is able and committed to making a difference in people's lives? La Clinica's vision is to be the premier community health center, rooted in the concepts of wellness, preventions and patient-centered care. In order to achieve our vision, we strive to attract and inspire an engaged workforce that can provide the best patient care experience. We serve low-income families and are committed to providing culturally and linguistically appropriate care regardless of insurance or ability to pay. As an Administrative Assistant, you will have a unique opportunity to work at the top of your skills and licensure in providing critical and seamless support to a team and to interface with a multicultural patient population. You will also have rich and meaningful opportunities to learn the newest technologies in healthcare such as NextGen Practice Management.

About the Position: Under general direction of the Clerical Supervisor, the individual in this position is responsible supporting the Administration building which includes but is not limited to the following departments; Fiscal, Planning, Human Resources, and Development. The primary function for this role will be to manage the phone console by answering all incoming calls and referring them to the appropriate departments, or the various sections within the departments/sites of the organization. In this role you will perform administrative work requiring talent, tact, confidentiality. S/he will perform a variety of duties including managing calendars, scheduling meetings, coordinating conference calls, and recording meeting minutes. You will thrive on the challenges of a fast-paced environment.

Duties and Responsibilities:

• Manages a high volume of phone calls, diffuses patient complaints, and resolves conflicts as appropriate. Directs callers to the appropriate sources of information or service.
• Reviews, screens, prioritize and refer (as necessary) incoming mail/ correspondence according to action required and deadlines.
• Operates a variety of manual/automated office equipment including computer, fax machine, and photocopy machine.
• Maintains inventory and orders office supplies as needed.
• Has great aptitude for Quality Assurance.
• Creates and maintains digital and hard copy filing systems.
• Develops and maintains filing systems and computer databases.
• Develops and maintains mailing lists, community resource list, health education materials.
• Attend all staff meeting, appropriate training and other agency meetings as assigned.
• Other duties as assigned by supervisor.

Required Skills:

• Proficient in Microsoft Office Suite: Outlook, Word, Excel and Power Point
• Must possess strong interpersonal, organizational and communication (written and verbal) skills
• Must be able to demonstrate self initiative, time management skills, ability to prioritize, organize and problem solve with minimal supervision
• Ability to handle confidential information with discretion
• Must be able to multi-task with excellent attention to detail
• Must be able to work effectively with all levels in the organization as well as external individuals and organizations
• Functions well under pressure taking initiative as appropriate
• Excellent follow-up skills
• Able to deal with minimal direction and make appropriate judgment calls
• Excellent telephone manner and customer service skills essential, ability to deal courteously and
• Effectively with our diverse patient population.