Administrative Assistant at Vensure Employer Solutions

Administrative Assistant/Customer Service

On-site Miami, FL

we're on the lookout for a dynamic and motivated individual to fill the pivotal role of Administrative Assistant. This role is not just about paperwork and phone calls, it's about being a crucial support to our client insurance sales team.

Your efforts will directly contribute to our ability to acquire and retain clients and ensure smooth operations within the insurance agency.

The ideal candidate will possess excellent bilingual communication skills, attention to detail, and a strong customer service orientation.

Job Description

? Sales Support: Requote and rewrite existing clients’ current insurance policies to maintain the most competitive products and rates.

? Client Support: Provide assistance to clients by answering inquiries, explaining insurance policies, and assisting with policy adjustments or change by phone calls.

? Policy Management: Handle policy renewals, cancellations, and endorsements, ensuring accuracy and compliance with company policies and regulations.

? Documentation: Prepare and organize documentation related to insurance policies and client communications.

? Administrative Tasks: Responsible for managing daily office operations, including scheduling appointments, handling correspondence, maintaining records, and supporting various departments with administrative duties.

? Customer Relations: Build and maintain strong relationships with clients by providing exceptional customer service and promptly addressing any concerns or issues.

? Team Collaboration: Work closely with other insurance agency members to achieve sales targets, resolve challenges, and improve processes.

Required Skills

? Excellent verbal and written communication skills.

? Strong organizational and administrative skills and attention to detail.

? Customer-focused mindset with a dedication to providing exceptional service.

? Patient problem-solving Customer service skills.

? Computer proficiency with applications such as MS Office.

? Ability to multitask and prioritize tasks effectively.

? Ability to work well with others.

? Self-motivated and focus.

? Flexible and open to change.

Requirements

? Education: High school diploma or equivalent. Additional certification in insurance or related fields is a plus.

? Experience: Prior experience in insurance sales, customer service, or administrative roles preferred.

? Knowledge: Familiarity with insurance products, terminology, and industry regulations are beneficial.

? Team Player: Ability to work collaboratively in a fast-paced environment and contribute to the success of the team.

? Adaptability: Willingness to learn and adapt to procedures, products, or regulations changes.

? Ethics: Commitment to maintaining confidentiality, integrity, and ethical conduct in all interactions and transactions.

? Bilingual – English / Spanish

? 440 or 220 License: While not mandatory, possessing either of these licenses is preferred.

Benefits

? Competitive hourly pay based on experience.

? Full-Time Monday – Friday

? A positive work environment with supportive team members and management

? Opportunities for career advancement and professional development within the company.

? In-Person Office Sales Support

? Paid Training

? Paid time off