Administrative Assistant - LLJP00001574 - Softworld, a Kelly Company

Job Title 80683 - Administrative Assistant

Job Location Lexington MA 02420

Onsite Requirements

• Excel
• iOS
• Inventory/procurement support

Job Description

Responsibilities include but are not limited to:

• Processing mobile device procurement orders and services requested via the ServiceNow ticketing platform.
• Updating records of employees or mobile lines of service in associated databases.
• Completing the required paperwork to ship material goods to remote Laboratory staff or new hired candidates.
• Assisting in the porting of mobile lines of service between service carriers.
• Analyzing and resolving mobile device financial error reports.
• Creating, analyzing, and resolving mobile device compliance reports.
• Developing well-written instructional knowledge base articles.
• Generating ad hoc reports, conducting data analysis, and resolving issues.
• Completing minor projects.
• Clearly, accurately, and frequently communicating with customers of all education levels
• regarding requests.

Required Skills:

• Advanced Excel skills, including the ability to perform VLOOKUPs and create pivot tables/charts.
• A reasonable understanding of Apple product lines and how mobile devices function.
• 5-10 years of experience in a customer service-related role, demonstrating ownership and resolution of complex customer issues.
• Strong interpersonal and communication skills to effectively work directly with customers, support staff, and vendors, addressing their needs, managing expectations, and fostering positive relationships.

Preferred Skills:

• Experience with ServiceNow or similar service ticket platforms.
• A willingness to learn without prior technical knowledge is acceptable.
• Candidates with prior administrative support experience within the military have shown success in this role.
• Certifications or training classes related to Microsoft Office products.
• Familiarity with ticket workflows or automations.

QualificationAssessment
Must Have
Data/Reporting
Data Analysis2 years
Databases (relational and non-relational forms)2 years
Degree Level
Associates DegreeYes
Hardware
Apple Product Lines3 years
Soft Skills
Strong Verbal and Written CommunicationYes
Time ManagementYes
Software
MS Suite (Excel, ppt)3 years
Software Tools
Advanced Excel skills (VLOOKUPs and Pivot Tables/Charts)2 years
Nice to Have
Certification
Certifications or training classes related to Microsoft Office productsYes
Degree Level
Bachelor's DegreeYes
Experience
Familiarity with ticket workflows or automations0 years
Software
Adobe software (Acrobat, InDesign)0 years
Software Tools
ServiceNow0 years

** 3rd party and subcontract staffing agencies are not eligible for partnership in this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.

This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role.