Administrative Assistant I - Goodwill Industries of SE WIS

The Administrative Assistant I is responsible for performing secretarial and office management duties.

RESPONSIBILITY LEVEL:

Understand and abides by policies, procedures and programs. Typically works on projects and tasks that span 1 day - 3 months.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities. Follows through on learning, skill building, and practice necessary to adapt to change.

2. Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworker. Work that exceeds "routine" comes with detailed instructions.

3. Technical Skill: Basic knowledge of discipline's procedures and methods. Understands and applies the fundamentals of customer service. Able to respond to routine requests.

4. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.

5. Prepare daily meal order and forward paperwork to caterers.

6. Prepare HDMP manifests each day.

7. Process department payroll and enter in AS/400.

8. Manage department petty cash.

9. Prepare client donations for deposit.

10. Data entry for all MCDA referrals.

11. Answer incoming phone lines.

12. Maintain a safe and neat work environment.

13. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Office experience, preferably in the Human Service field

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. Remain stationary for extended periods of time, Repetitive use of hands and vision Required while using computer keyboard and work with written and electronic information, ability to hear and communicate on phone and in person.

(SEW)(JOW)