Administrative Assistant for Graduate Admissions - Springfield College

Description

The Graduate Admissions Administrative Assistant is responsible for the face-to-face, phone, and email reception services of graduate admissions. Position is responsible for the calendar management of the senior assistant director and recruitment and admissions coordinators. Assists in the coordination of on campus and virtual visits.

Responsibilities

• Provide reception services including phone, email, and in-person.

• Answer telephones/emails, take and relay messages and respond to routine questions from students, staff, and prospective students/families.

• Direct questions to the correct person or resource.

• Serve as the initial receptionist for in-person visitors to Graduate Admissions.

• Provide high quality in person, over the phone, and email engagement with faculty/staff, prospective students/families, and College visitors.

• Primary contact for the Office of Graduate Admissions email address.

• Assist in overseeing the daily tasks of the graduate assistant and enforces departmental customer service standards.

• Perform daily office operations including but not limited to: processing of application materials in Slate, use of Google Drive for credential management. Maintains and updates files, records, and/or other documents.

• Calendar management for the senior assistant director and two admissions and recruitment coordinators including on-campus and virtual meetings, recruitment/conference travel, professional development arrangements/reservations including flights/transportation, hotels, and related duties.

• Virtual and in-person visit coordination support including Zoom and Slate set-up and processing, communicating with prospective students/families, and faculty as needed.

• Assist in the planning and scheduling of all on-campus and virtual visit opportunities, information sessions, and workshops as overseen by the senior assistant director. Responsible for invitation and confirmation processes.

Qualifications

High school diploma or GED required with 1-3 years of directly related experience.

Knowledge, Skills & Abilities

• Strong customer service skills

• Work collaboratively with internal and external constituents at all levels.

• Work in a high paced busy environment during busy times.

• Maintain confidential and sensitive information.

• Organizational skills necessary.

• Demonstrate a high degree of tact, integrity, and confidentiality.

• Strong verbal and written communication skills. Ability to communicate verbally through written word to all levels of constituents.

• Provide exceptional organizational and office management skills, with attention to detail to ensure a high degree of accuracy.

• Willingness to work with minimal direction and to anticipate and meet organizational needs.

• Persistence in seeking solutions to problems both within and beyond areas of direct responsibility.