Administrative Assistant, FOH Low Threshold, Springfield - Clinical Support

CSO is looking for an Administrative Assistant for our shelter, Friends of the Homeless. 

Gain valuable experience as you work with our dynamic and professional clinical team! The Administrative Assistant is responsible for general reception, clerical and billing duties.

 Responsibilities

• Provide overall administrative and program support including dissemination of program materials and maintaining stock of forms, marketing and program calendar materials.
• File all information using proper office procedures, and maintain an organized office and reception area.
• Answer incoming phone calls, direct caller or document to appropriate staff
• Ensure proper staff person or department is notified in a timely manner upon a visitor's arrival and monitor to ensure visitor receives a response.
• Respond to customer service issues, follow up customer service issues, and ensure customer issues are professionally resolved in a timely manner.
• Maintain clerical support for documentation, administrative paperwork and data collection according to contract guidelines; ensure neat, accurate, and timely records in accordance with agency policies and procedures along with all regulatory bodies.
• Update monthly newsletter and marketing materials including flyers and monthly calendar.
• Support Director in the management of purchase requests, check requests, and petty cash reconciliation. 

Qualifications

High School diploma or equivalent experience with demonstrated reception, typing, word processing and office skills. Good listening skills, ability to establish trusting relationships through compassion, empathy and insight.  Must be an effective member of a team and show demonstrated sensitivity to the needs of families from diverse cultural and linguistic backgrounds.  Ability to work with volunteers.  Must possess excellent organizational and interpersonal skills, be detail orientated, and possess the ability to handle situations in a professional customer-service oriented manner at all times with clients, staff and external sources.  Computer proficiency required including ability to work with email, electronic health record and word processing software.

Bilingual candidates are strongly encouraged to apply, (English/Spanish speaking.)

Benefits

We provide our employees with competitive salaries and a generous benefits package, including full coverage health and dental insurance and ample paid time off (vacation, personal, sick, and holidays). Additionally, we offer a 403B retirement savings plan, an employee referral bonus program, regular in-house training and professional development opportunities with free CEUs, and voluntary supplemental insurances at group rates, including short and long-term disability, cancer, accident and life. We also offer a premier employee assistance program (EAP) and personal cell phone plan discounts. Our work environment is flexible and supportive, with ample opportunities for collaboration within and across departments, programs and locations. 

Our Agency

Clinical & Support Options, Inc. is a behavioral health organization serving individuals and families across Western Massachusetts. From our early days as a child guidance clinic, we have expanded into a full service behavioral health agency, committed internally to excellence while we collaborate externally with community partners to participate in a comprehensive system of assistance and resources for the residents of our communities. We employ over 650 multi-disciplinary staff, helping thousands of families over the past 50 years. We have community based office locations throughout Western Massachusetts, including Springfield, Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in a nutshell, is to support people in their progress towards self-sufficiency, no matter what challenges they face on that journey. EOE/AA