Administrative Assistant - Escrow Support at Williston Financial Group
Pleasanton, CA 94566
About the Job
Portland, Oregon-based WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a new breed of national real estate service providers and title insurance companies powered by innovation and collaboration. Founded in 2010, WFG has become the 6th truly national title underwriter and accomplished that faster than any other underwriter in history by creating and delivering a comprehensive suite of real estate-related services and technology. In all that it does, WFG strives to improve the real estate transaction, while increasing transparency and empowerment to the title agent, lender, realty professional and consumer.
WFG enjoys a Financial Stability Rating of A' (A prime) as assigned by Demotech, Inc. Built around the directive to "communicate, collaborate, coexist," WFG has worked to introduce a superior level of client commitment and service to the traditional mortgage and real estate industries, working to meet the changing needs of its clients, agents and associates. For more information, please visit www.WFGNationalTitle.com.
Job Purpose:The Administrative Assistant provides support to the Divisional Manager and Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer.
Essential Job Functions:- Engage in WFG company culture that emphasizes engagement in our 4 Cs, quality of work and high performance.
- Answers non-routine correspondence and assembles highly confidential and sensitive information.
- Maintains filing systems and departmental forms.
- Performs routine administrative duties to assist in the escrow process.
- Answers phones, greets customers, places calls and follows up on information needed for escrow closings. In smaller escrow/branch offices, may perform some receptionist duties.
- Duties may include: processing opening orders, initial file set up, post-closing follow up on assigned files.
- Special projects as assigned.
- Excellent communication skills - both written and verbal.
- Professional demeanor.
- Self-organizing and motivational skills.
- Ability to learn quickly, multi-task, and retain information specific to the business domain.
- High School diploma or equivalent.
- At least 6 months of experience in an office setting.
- Proficiency with MS Outlook, Word, Excel, PowerPoint.
- Must successfully pass a criminal history background check.
- Must be able to lift a minimum of 20 lbs.
- 2 years of experience in an office setting.
- Knowledge of title, escrow, and/or real estate services.
- Bachelor's Degree
This position has no supervisory responsibilities.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Requirements/ADA:
No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.
Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
Job frequently requires sitting, handling objects with hands.
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs.
Vision requirements: Ability to see information in print and/or electronically.
Position Type/Expected Hours of Work:
Days and hours of full -time position are Monday through Friday, 8:00 a.m. to 5 p.m. Part-time positions may be considered.
Travel:
No travel is expected for this position.