Administrative Assistant/Dispatcher - Dakota Staffing Solutions

We are currently seeking a new team member in for our dispatch team. This full-time position will be located in Bismarck, ND

Job Description: 

* Respond promptly and appropriately to customer's needs.
* Answer questions and resolve issues.
* Know the product and procedures related to HVAC, plumbing, and water heaters.
* Exercise discretion and judgment where needed.
* Perform other duties as assigned.
* Follow company policies and procedures.
* Use company software (Service Titan) to book and schedule customer calls.
* Answer customer phone calls in a timely manner.
* Provide technical support to customers.
* Dispatch technicians to jobs.

Job Requirements: 

* Customer service experience 2+ year preferred but not required
* Enjoy a positive work environment
* Exceptional and positive communication skills
* Customer Service experience.
* Good computer skills
* Good listening skills
* Ability to multitask
* Comfortable working under pressure