Brisk Air

Administrative Assistant/Customer Support Representative

Brisk Air is a leading air conditioning and heating company known for its top-notch services. We specialize in air conditioning repair, installation, and maintenance, as well as heating repair andinstallation.

We are looking for a detail-oriented Administrative Assistant/Customer Support Representative. The role requires strong communication, organization, and writing skills, as well as proficiency in word processing and spreadsheet programs. Relevant experience is essential.

Join Brisk Air for a rewarding career in providing exceptional service.

Learn more about us at: https://briskaircool.com/

This is an in-office position. Qualified applicants must be willing & able to work at the office

Responsibilities:

• Answer phones, screen calls, and route them to the appropriate individual or take messages
• Debrief technicians after service calls and handle payroll for technicians
• Enter, initiate, follow progress, and close calls in the computer system
• File and maintain accurate data in the computer system
• Dispatch technicians and scan paperwork, then attach it to the respective file in the computer system
• Create new files and send maintenance agreement renewals once a month
• Manage emails for scheduling purposes and call to schedule maintenance checks when needed
• Order parts as required and follow up with customers as needed
• Assist with shipping/receiving, typing agreements, and letters, and monitoring and distributing incoming faxes
• Perform copy projects, large mailings, and enter customer data into the database
• Contact PCP and CMP customers daily to schedule inspections and handle related tasks
• Use job folder and pictures to follow up on customer suggestions, accessories, system enhancements, cleanings, and improvements
• Schedule and coordinate suggested repairs with an understanding of their benefits in a personalized manner
• Assist in improving systems and processes to gain customer trust through factual information, documents, videos, or pictures
• Minimize drive time and optimize job schedules for field representatives
• Take ownership of the position and communicate any difficulties to management for empowerment and growth opportunities.
• Maintain and organize various administrative tasks as required.

Qualifications:

• High school diploma or equivalent.
• Two years of dispatch experience is preferred, or similar experience in customer service calls.
• Accurate data entry skills.
• Proficient with Microsoft applications such as Word, Outlook, and Excel. Must be tech-savvy and willing to learn new software.
• Ability to multi-task.
• Professional representation of our company with customers, vendors, and staff.
• Organized and detail-oriented.
• Ability to work under pressure.
• Valid driver's license and good driving record.
• Adaptability to changes in the work environment.
• Self-motivated and capable of handling rapidly changing priorities.
• Effective communication with customers, vendors, and co-workers.
• Ability to manage and lead effectively.
• Proficient in following safety guidelines.
• High level of professionalism in difficult situations.
• Ability to maintain professional communication and appearance at all times.

Salary and Benefits:

• Salary at $20.00 - $24.00 per hour, commensurate with experience.
• Schedule: Monday Friday.
• 401K with a 3% match
• Paid Time Off