Administrative Assistant/Customer Service - Primex Color, Compounding & Additives

Position located in Garfield, NJ.

Primex Plastics Corporation is one of the largest custom extruded plastic sheet producers in the country, providing custom plastic sheet extrusion, colorants, compounds, additives and a full array of design and fabrication services. With eight manufacturing facilities from coast to coast, we are committed to quality, sustainability and innovation, and strive every day to help our customers reach their goals. Our Color, Compounding and Additives Division is a leader in the manufacture of custom compounds and color concentrates and operates manufacturing facilities in Jasper, TN and Garfield, NJ.

We are currently looking for an Administrative Assistant/Customer Service Representative at our Primex Color, Compounding & Additives location in Garfield, NJ. The successful candidate be a positive, personable, and reliable people person who enjoys working with a diverse range of individuals. S/he will play a crucial role in ensuring seamless communication between our customers, sales team, and manufacturing personnel and will be responsible for providing exceptional customer support, processing orders, and facilitating effective communication across departments to ensure timely deliveries.

What you will do:

• Interact with outside customers to confirm orders and promptly communicate any issues that could impact delivery timelines.
• Communicate with our internal sales team to provide support and assist with both current and future orders.
• Print and deliver hard copies of sales orders to manufacturing and quality control teams for verification and scheduling.
• Re-confirm delivery dates with customers and communicate with local transportation personnel to arrange deliveries.
• Address customer issues by identifying the root cause and working toward effective resolutions. Show resourcefulness in resolving problems both with customers and internally.
• Manage customer filing and records efficiently and accurately.
• Handle and distribute color chips to customers as directed by sales and quality control lab.
• Communicate with the other PCCA location regarding supply chain needs.
• Manage communication with visitors and ensure they are properly hosted.
• Maintain a clean and professional office environment.
• Ensure that all necessary personal protective equipment (PPE) is available for guests.
• Sort and distribute incoming mail as needed.

What we are looking for:

• 2+ years of proven experience in administrative support and customer service, preferably in a manufacturing environment.
• Strong verbal and written communication skills
• Detail-oriented with excellent organizational skills
• Resourceful problem solver who can manage customer inquiries and internal communications effectively
• Ability to maintain confidentiality and handle sensitive information
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to multitask and prioritize effectively

What’s in it for you?

• A comprehensive compensation and benefits package including a competitive base salary
• A quarterly Gainsharing bonus program where you can earn up to one week of additional pay every quarter
• A full benefits package including four medical plan offerings, an extensive network of providers through United Health Care, a prescription drug plan, dental plan, vision coverage, health and dependent care FSA’s, paid vacation and personal time, 11 company paid holidays, company paid life insurance, supplemental life for employee and dependents, company paid short and long-term disability programs, an educational assistance plan, dependent scholarship program and employee assistance program
• A 401(k) Retirement Savings Plan with 4% Company match, administered by Fidelity Investments