Administrative Assistant - Customer Service and Billing - Trucept, Inc.

Position Overview:

In the Administrative Assistant role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. 

A successful candidate in this role should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. This role handles a range of customer inquiries, addresses service-related concerns, and documents customer requests. This role includes both inbound and outbound calls, as well as call transfers for service-related actions.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Meets new business production goals and objectives as established;
• Maintains knowledge of all product;
• Ensures positive client relationships;
• Possesses a genuine willingness to learn, be intuitive and resourceful and be coachable;
• Possesses an upbeat, positive and enthusiastic attitude;
• Works well with other employees and is a team player with a positive attitude;
• Verifies phone numbers, addresses and email addresses and updates customer information;
• Answer incoming phone calls on the first ring;
• Return all phone messages promptly;
• Develops and maintains client relationships;
• Helps maintain online databases;
• Works independently on projects often;
• Assesses and identifies the wants and needs of customer(s) over the phone;
• Participates in regular team meetings and brainstorming sessions;
• Attends training and continuing education courses;
• Other duties may be assigned as need by management.

Required Skills/Abilities:

• Excellent verbal and written communication skills;
• Excellent interpersonal and customer service skills;
• Proficient in Microsoft Office Suite or related software;
• Excellent organizational skills and attention to detail;
• Ability to work independently;
• Strong mathematical skills;
• An upbeat, positive, and enthusiastic attitude.
• Coachable self-starter with a sense of urgency.
• Has the ability to answer questions efficiently and effectively.

Education and Experience:

• Associates Degree or Higher Preferred;
• Experience with Outlook, online data platforms, Word, Powerpoint and Adobe required.

Physical Demands and Work Environment:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard;
• Specific vision abilities required by this job include close vision requirements due to computer work;
• Light to moderate lifting may be required;
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate;
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic);
• Ability to work in a confined area;
• Ability to sit at a computer terminal for an extended period.

Disclaimer:

This Job Description is only a summary of the typical functions of the position or role, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Additionally, responsibilities, tasks, and duties of the employee in this role might differ from those outlined in the Job Description and other duties may be assigned on a permanent or temporary basis based on business needs.

Salary Range: $18.00 - $23.00 per hour

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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