Administrative Assistant & Client Services Coordinator - Team Skinner- Keller Williams
Frisco, CO
About the Job
Where you will work: The Skinner Team, powered by Keller Williams Top of the Rockies Frisco, CO
Who’s the boss: Anne Skinner
Who are we?
The mission of The Skinner Team is to provide the premier customer service experience for each home seller and home buyer we work with. Knowledge we’ve gained through years of working in the local market empowers us to provide our clients with the advice they need to make informed decisions. Whether it’s selling a home, searching for a home, or negotiating a contract, each member of The Skinner Team is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding result.
Who are we looking for?
The Administrative Assistant is an individual who is outgoing, draws energy from working with people, and is optimistic. They have a strong sense of urgency, but not at the expense of quality. In addition, they demonstrate the knowledge, attitude, skills, and habits of a high achiever. The Administrative Assistant is an individual who is committed to seeing the team achieve success. They are deeply committed to completing tasks the right way with a high degree of quality, attention to detail, and consistent communication. They are a jack of all trades and willing and able to assist on projects of all types. The are focused on handling all needs behind the scene so that the agents can be focused on listing property, showing property, negotiating contracts & lead generation.
What will you do?
These are the standards you will maintain or exceed:
Provide exceptional customer service
Communicate with Team effectively in a timely manner
Solve problems quickly and effectively
Essential Duties and Responsibilities
Greet clients, answer the telephone, and make follow-up calls
Provide customer service to new and existing clients as well as outside service providers
Contact prospective clients and new leads via telephone, text and email to assist with or solicit their real estate needs
Assist our clients with concierge level service and develop long lasting relationships
Database entry, setting up drip email campaigns, and mailing print letter communications.
Help set up and break down Team listings with staging, listing information, signs, lockboxes, etc
Check on Team listings and take photos of new construction projects around the County
Support with other errands, pick up supplies, shipping items or tasks needed that arise
On occasion, attend client’s inspection and/or other walk-throughs as Agent support
Assist in contract needs as they arise such as obtaining quotes, entering information, setting up emails, filing documents, creating documents, sending gifts and more
Schedule showings and communicate showing information to clients
Assist at open houses and soliciting feedback
Assist with marketing/advertising projects, prepare and distribute marketing materials, content creation and social media posting
Help to implement and manage all systems (paper and electronic) for buyers, sellers, lead generation, database management, information management, and back-office support
Prepare correspondence, schedule meetings, and make travel arrangements
Communications/Interactions
Lead Agent – daily
Team Agents – daily
Director of Operations - daily
Buyers/Sellers/Vendors – as needed
Knowledge/Skills
Excellent at building rapport
People oriented
Strong written and verbal communication skills
Good organizational skills
Desire to acquire new skills & knowledge
Requirements
Reliable transportation in all seasons
Comfortable traveling within Summit, Park, Grand, and Lake Counties
Working Computer with Internet access (Microsoft Suite not required)
Working phone with camera
Ability to lift up to 50 pounds - occasionally
High School Diploma or equivalent work experience
Hours/Work Schedule
Weekly – Establish Schedule with Team Lead or Director of Operations to prioritize weekly tasks
As needed – Showing Scheduling, marketing projects, database management
Employee will work approximately 36 +/- hours per week. Schedule will be loosely set and flexibility is allowed when discussed
Weekend hours may be required from time to time. (Especially if interested in weekend hours)
Employee will be expected to turn in timesheets weekly
Compensation
Salary for this position is $40,000 annually. Plus potential for salary increase after the 90 day training period based on performance
Employee is also eligible for bonuses based on sales performance. They shall be given a $200 bonus for any listings the team lead/listing agent takes and closes in excess for 15 per calendar year. They will also be given a $200 bonus for any buyer closings the buyer's agent has in excess of 15 per calendar year.
Employee will be eligible for sick pay: 1 hour for every 30 worked up to a maximum of 48 per year.
Employee will be eligible for 7 days of holiday pay. Holiday days will be selected per Calendar year based on traditional holidays.
Employee will be eligible for 2 weeks/80 hours of PTO after 1 year of employment. Any unused PTO can roll over up to a maximum of 80 hours annually. Any unused days in excess of 80 hours will be forfeited.
Employee will be eligible for a Cafe 125 Health Premium Reimbursement Plan after 1 year of employment.
Employee will be eligible for a SIMPLE IRA after 1 year of employment. Employer will match up to 3% of employee net pay when an employee makes a contribution of an equal or greater amount.
Commitment to Equity, Diversity and Inclusion:
Team Skinner believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. Team Skinner is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Team Skinner is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.