Administrative Assistant - East Boston Neighborhood Health Center Corporation

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Everywhere you turn, you can feel it.  There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.  From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

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Time Type:

Department:

All Locations:

Description:

Supports the management team in the department. Duties include a variety of clerical / administrative functions such as telephone triage, mail, word processing and calendar management.

Essential Duties and Responsibilities:

• Manage and monitor department’s internal referral work queues.                                                             
• Monitor and respond to the department’s in-basket or secure chat messages and email groups.  
• Schedule, reschedule and canceled appointments upon provider or patient requests.                       
• Block provider’s schedule for approved time off.                                                               
• Canceling and rescheduling patients when a provider is out sick.                                                                
• Mail appointment reminder letters and make confirmation calls for new patients.                               
• Sort out incoming mail, fax or scan documents.                                                                  
• Management of daily DAR report to ensure correct insurance plan is billed, attach referrals, and track low balance of authorization on patient’s accounts and initiate new authorizations.                   
• Management of daily Hospitalization/ED reports.                                                                              
• Maintain a professional, courteous, and positive manner with all contacts.                                            
• Work collaboratively in relationships with co-workers, participate in achieving common goals, share knowledge and expertise willingly, and lend assistance as needed.                                    
• Conveys information clearly in writing and orally, listen with empathy, accept constructive criticism/feedback, responds to inquiries accurately and in a timely manner.                                
• Deliver service in a non-judgmental manner that is sensitive to and respectful for the patient.      

• Other Duties & Responsibilities

• Organizational Competencies                                                                      
• Reads, understands, and complies with all Standards of Conduct, Joint Commission policies and all laws related to position responsibilities and Employment at EBNHC.
• Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.                                                                                 
• Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety, and other employee safety measures.

Qualifications and Requirements:

• High School diploma or GED required.

• Minimum of one year of experience of customer service role/office setting, preferably in health care.
• Working knowledge of insurance rules and regulations preferred, but not required.
• Strong organizational skills and effective interpersonal skills.
• Ability to solve problems effectively.
• Pays close attention to detail.
• Demonstrates computer literacy, organization, and a professional attitude.
• Bilingual in English and another language appropriate to the health center’s patient population preferred, but not required.