Administrative Assistant - Dakota Staffing Solutions

Hours: 8am - 5pm - M-F

Job Description: 

* Promptly meet and assist customers in a friendly and courteous manner. 
* Obtain the correct products and accessories for the customer in a timely manner 
* Accurately price products and accessories using the proper pricing source and transfer the information to the proper document and computer system. 
* Answer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.  
* Verify customer and order information for correctness, checking it against previously obtained information as necessary. 
* Receive and respond to customer complaints. 
* Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. 
* Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. 
* Obtain customers' names, addresses, billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. 
* Recommend merchandise or services that will meet customers' needs. 
* Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing. 
* Maintain the counter department in a clean and orderly manner. 
* Provide customers with needed information and offer additional sales opportunities. 
* Create and maintain merchandising display to promote product sales. 
* Assisting Branch Manager with daily tasks as assigned 

Job Requirements: 

* Strong computer skills
* Experience providing excellent customer service
* Ability to learn new computer programs 
* Ability to handle phone coverage
* Ability to learn new tasks and responsibilities as assigned
* Must be able to multi-task with high attention to detail, and analytical skills
* Open and able to learn industry specific terms and processes 
* Positive attitude with strong organizational and problem-solving skills 
* Proficient in Word, Excel, and Outlook
* Update and maintain spreadsheets 
* Create, modify and maintain documents 
* Good written and verbal communication 

This will position will be cross training with current office staff as well as helping the Branch Manger with certain duties as assigned.