Administrative Assistant - Closets By Design, Inc

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. We desire motivated, organized, caring individuals who have a passion to provide outstanding craftsmanship and superior customer service. Job Responsibilities We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Administrative Assistant. The Administrative Assistant plays a crucial role in the smooth functioning of our daily operations. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Job Requirements Customer Interaction: * Handle incoming customer inquiries via phone and email in a courteous and professional manner. * Provide accurate information regarding products, services, policies, and procedures. * Greet visitors and provide assistance Administrative Support: * Ordering and maintaining office supplies and equipment. * Handling incoming and outgoing mail and packages. Problem Resolution: * Escalate complex issues to the appropriate departments for resolution. * Follow up with customers to ensure their concerns are resolved satisfactorily. Documentation and Data Entry: * Maintain detailed records of customer interactions, transactions, comments, and complaints using our CRM system. * Update customer information and ensure data accuracy. * Maintaining and organizing physical and digital files and records. * Preparing and editing documents, reports, and presentations. Team Collaboration: * Work closely with other departments to ensure seamless customer experiences. * Deliver administrative support for office staff, sales team and production/installation departments * Manage designers' appointment calendars Quality Assurance: * Adhere to customer service policies and procedures. * Meet or exceed performance goals related to customer satisfaction, quality, and productivity. Qualifications: * Proven customer support experience or experience as a client service representative. * Strong phone contact handling skills and active listening. * Excellent communication and presentation skills. * Ability to multi-task, prioritize, and manage time effectively. * High school diploma or equivalent; college degree preferred. * Proficiency in Microsoft Office and CRM systems. Benefits: * Competitive salary. * Health, dental, and vision insurance. * Paid time off and holidays. * Career development opportunities. If you are motivated to succeed and passionate, then you deserve to learn more about this opportunity!