Administrative Assistant - TBG | The Bachrach Group

Administrative Assistant

A well-established company specializing in energy efficiency is seeking a well-organized and personable Administrative Assistant to join the team and provide outstanding customer service to clients within the Capital Region. This is a full-time, in-person opportunity for individuals with strong customer service skills who enjoy helping clients create safe, energy-efficient homes. Huge potential for growth!

About The Opportunity

As an integral member of the team, the Administrative Assistant will be tasked with managing daily administrative operations and providing ongoing support to the owner and sales team members. We have a strong team of seasoned professionals and pride ourselves on offering excellent service to our clients.

The role involves fielding initial inbound calls from a diverse clientele of potential and existing clients. You will handle customer inquiries to empower our energy audit teams to focus on the right clients while leaving every inbound customer feeling appreciated and informed. The ideal candidate will possess patience, professionalism, and problem-solving skills to manage these interactions effectively, making this position ideal for someone with a calm, empathetic customer service mindset.

Key Responsibilities

• Offloading administrative responsibilities from the owner to enable focus on operations.
• Courteously interacting with all clients, even in challenging situations.
• Promptly responding to inbound calls and emails with a calm, empathetic demeanor.
• Educating customers on the benefits of energy efficiency.
• Accurately filing documents and scheduling appointments as required.
• Performing general accounting tasks (e.g., invoicing).
• Supporting the Sales team to ensure customer satisfaction.
• Qualifying inbound leads using our standard operating procedures.
• Scheduling inbound appointments and managing schedules for multiple staff members at various job sites.
• Utilizing and managing the company’s Customer Relationship Management (CRM) Tool.

Essential Skills & Qualifications

The Administrative Assistant role is an excellent opportunity for someone who enjoys working collaboratively and excels at building meaningful relationships with others. Candidates must demonstrate resilience and a strong ability to de-escalate tense conversations while maintaining professionalism.

Successful candidates will have:

• Excellent customer service skills with the ability to handle diverse interactions effectively.
• Strong computer literacy skills.
• Proficiency in Google Drive, Google Docs, and Google Sheets.
• Experience using a CRM system.
• Familiarity with scheduling tools (we use Podio for scheduling and CRM).
• Ability to manage multiple schedules and prioritize tasks.
• Impeccable written and verbal communication skills.
• An analytical mindset with the ability to independently solve problems.
• A natural ability to prioritize, organize, and stay calm under pressure.
• Previous experience in the home service industry (e.g., HVAC, plumbing) is a plus but not required.

Preferred Traits:

• Patience, empathy, and the ability to defuse client frustrations.
• Strong interpersonal skills and emotional intelligence to connect with a wide range of clients.

Skills You Will Have the Opportunity to Learn On the Job:

• Invoicing.
• Bookkeeping.
• Human resource management (e.g., hiring and managing social media interns).

About Us

We specialize in providing transparent and informative energy audits to homeowners in the Capital Region. Our team of courteous, knowledgeable, and friendly energy professionals delivers a variety of services, including insulation installation and removal, mold abatement, and encapsulation. Together, we help clients create safe and energy-efficient homes without compromising their budgets.

Requirements

• High School Diploma or equivalent; Associate Degree or higher preferred.
• Minimum of two (2) years of office administration experience.
• Working knowledge of MS Office and Google Drive.