Administrative Assistant 3 yr Exp - Administrative - Compu-Vision Consulting Inc.
Santa Monica, CA 90404
About the Job
Position: Administrative Assistant 3 yr Exp - Administrative
Location: 924 Westwood Blvd, Suite 810
Duration: 10 weeks SHIFT: M-F 8-5
**************REQUIRED EXP: Minimal of 3 years experience in Corporate Management and academic medical center******
ADMINISTRATIVE SPECIALIST DUTIES
JOB DESCRIPTION/PERFORMANCE EVALUATION
Practice C-I-CARE phone etiquette during all phone interactions
PERFORMANCE IMPROVEMENT
CUSTOMER SERVICE
OTHER DUTIES As needed.
Skills, Knowledge and Abilities
List any equipment (machines, tools, office appliances or motor vehicles) required to do the job, with or without a reasonable
accommodation.
Indicate whether use is seldom, occasional, frequent, or constant.
Skills, Knowledge and Abilities:
Location: 924 Westwood Blvd, Suite 810
Duration: 10 weeks SHIFT: M-F 8-5
**************REQUIRED EXP: Minimal of 3 years experience in Corporate Management and academic medical center******
ADMINISTRATIVE SPECIALIST DUTIES
- Provide administrative and analytical support to Compliance Programs manager and Compliance staff.
- Responsibilities include managing and maintaining complex calendars, appointment and meeting scheduling; travel arrangements, coordination of seminars, conferences and other engagements.
- Coordinate meetings for individuals, groups, committees, and task forces
- including handling logistics
- Independently compose, type and edit assigned reports, proposals, charts, meeting minutes, presentation materials and other routine correspondence
- Assist Compliance Office in specific reviews, investigations and analyses as assigned
- Monitor & follow up on pending documentation required for performing audits
- Organize and analyze raw data to develop formal reports and analysis
- Manage, maintain and monitor the Compliance audit database/C360
- Direct incoming calls and take action as necessary. Respond effectively to a
- wide range of inquiries using tact and diplomacy
- Independently prioritize and complete routine assignments in accordance with
- the needs and priorities of the department
- Manage, update and maintain department policy and procedure manuals as needed
- Administer special projects, including compiling reports and making statistical
- analysis of data
- Manage and monitor the progress of Compliance projects by maintaining a
- database to ensure that the objectives of the department are met in a timely
- manner
- Manage and administer operations support for staff as assigned.
JOB DESCRIPTION/PERFORMANCE EVALUATION
- Observe and practice all the Service Standards listed in the "World Class Practices
- (which I have read and signed).
- Practice C-I-CARE when interacting with patients, their families, visitors, or internal customers.
- Connect with the patient and family members by addressing them as Mr./Ms., or by the name that they prefer.
- Introduce yourself and your role.
- Communicate what you are going to do, how long it is going to take, and how it will impact the patient.
- Ask and anticipate patient and/or family needs, questions or concerns.
- Respond to patient and/or family questions and requests with immediacy.
- Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).
Practice C-I-CARE phone etiquette during all phone interactions
- Always exercise courtesy whenever patients, family members, visitors and co-workers are
- present.
- Respect privacy and dignity of our patients, family members, visitors and coworkers.
- Maintain professionalism in the presence of patients, their families, visitors and
- co-workers
- Observe departmental Patient Experience plan, competencies and practices.
- Act as a role model, verbally and behaviorally demonstrating skill, enthusiasm, positive problem solving, commitment and loyalty to the profession and the organization.
- Participate in positive problem solving by providing suggestions and possible solutions to identified concerns/problems in the work place.
- Comply with Health System Workplace Conduct Policy
- Engaging in disruptive behaviors that interfere with or prevent normal work functions or compromise patient safety, including passive or active behaviors will not be tolerated as stated in the HS Workplace Conduct Policy.
- Comply with Health System Dress Code Policy and practices
- Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.
- Comply with Department of Public Health (DPH), The Joint Commission and other
- accreditation and regulatory agencies standards.
- Comply with regulatory agencies, and institutional and operating systems.
- Adhere to all Hospital Policies and Procedures as they apply to the area.
- Knowledge and adherence to Infection Control and Environment of Care Guidelines and
- D - Does Not Meet Expectations M - Meets Expectations E - Exceeds Expectations
- Procedures as they are described in the annual education module.
- Protect patient/customer confidentiality.
- Responsible for maintaining comprehensive knowledge of the Standards of Conduct as
- well as other related policies and procedures and their integration and interaction with one
- another.
PERFORMANCE IMPROVEMENT
- Adhere to current organizational Performance Improvement priorities
- Participate in quality studies through data collection and dashboard data collection
- Make recommendations and take actions to improve structure, system or outcomes
CUSTOMER SERVICE
- Demonstrate the values of the organization: respect, honesty, integrity, compassion, fairness, innovation and stewardship of our resources.
- Demonstrate commitment to serving the customer.
- Demonstrate excellence in communication with the customer.
- Create a welcoming environment for the patients, family and other interdisciplinary teamcustomers.
OTHER DUTIES As needed.
Skills, Knowledge and Abilities
List any equipment (machines, tools, office appliances or motor vehicles) required to do the job, with or without a reasonable
accommodation.
Indicate whether use is seldom, occasional, frequent, or constant.
Skills, Knowledge and Abilities:
- Excellent typing and computer skills and knowledge of a variety of software programs, including Microsoft
- Office, and databases such as Access, on-line processing and Web-page updating.
- Excellent communication skills to obtain and convey information articulately and logically, using appropriate
- vocabulary and grammar. Demonstrated ability in making independent judgments and appropriate situational decisions
- Skill establishing priorities to complete work in a timely manner despite changes in workload or assignment,
- pressure of deadlines, or competing requirements.
- Ability to perform despite frequent interruptions or distractions
- Writing and editing skills to prepare grammatically routine business correspondence such as informal letters,
- memoranda, and notification letters
- Skill in working independently and following through on assignments with minimal or no supervision
- Skill in interacting diplomatically with a diverse population composed of staff, physicians, administrators, andoutside personnel
- Ability to review, analyze and summarize data in Excel, Access and Power Point, when required
- Ability to maintain productivity while managing shifting priorities, conflicting deadlines, frequent interruptions, and heavy workloads
- Ability to handle difficult and sensitive situations tactfully and responsibility
- Demonstrate strong interpersonal and organizational skills to interact courteously and effectively with physicians, university officials, patients, and staff member
- Ability to establish tickler files, determine appropriate due dates and maintain various logs, records, and data bases which accurately reflect on-going administrative processes to ensure timely submission of paperwork
- Ability to deal sensitively with confidential personnel documents, information and maintain strictest
- confidentiality of patient and academic matters.
Source : Compu-Vision Consulting Inc.