Administration Assistant - DCPS

Key Responsibilities

Administrative Support

• Handle phone calls, emails, and other communications, acting as the main contact point for clients and vendors.

• Organize and maintain client and project records, including contracts, billing, and service agreements.

• Prepare and distribute invoices, track payments, and assist with basic bookkeeping tasks.
• Local minor marketing support.
• Sales assistance with event management and swag ordering and coordinating.
• Occasional sales related projects or planning.
• Sales data tracking and management.

Customer Relations

• Respond to customer inquiries and coordinate service requests with the operations team.

• Manage the customer database, ensuring accurate contact details and service history.

• Follow up with clients for feedback and satisfaction surveys.

Office Management

• Order and manage office supplies and ensure the office environment is organized.

• Schedule meetings, prepare agendas, and take minutes during team discussions.

Documentation and Reporting

• Maintain accurate records of work completed, client interactions, and service history.

• Assist in preparing monthly and quarterly administrative reports.

• Support compliance documentation for safety and company standards.

HR and Scheduling Assistance

• Help onboard new hires by ensuring all paperwork is completed and filed.

• Manage time-off requests, track attendance, and assist with payroll processing.

Skills and Qualifications

• Proficiency in Microsoft Office (Word, Excel, Outlook) and administrative tools.

• Strong organizational and multitasking abilities.

• Excellent verbal and written communication skills.

• Experience with invoicing, scheduling, or CRM software is an advantage.

• Attention to detail and a professional demeanor.

Preferred Experience

• 5+ years of administrative experience required.
• Prior experience in an administrative role within landscaping, snow management, or a related industry.
• Prior experience in a sales environment necessary.

• Familiarity with basic bookkeeping or accounting tasks is helpful but not essential.

• Customer service experience with a focus on building positive relationships.