Admin - US - Customer Service Rep 3 from American CyberSystems, Inc.

Innova Solutions is immediately hiring a Customer Sales Associate

Position type: Full-Time, Contract

Job Title: Customer Sales Associate

Location: Bothell, WA 98011, USA

Duration: 6 months, maybe extended

As a Customer Sales Associate, you will:

• We are hiring a Customer Sales Associate for our Residential Parts & Supply Store! As a Customer Sales Associate, who will be a trusted advisor to customers who visit our Supply stores by resolving parts or equipment issues, delivering quality parts and solutions offerings, processing customer orders, and responding to their inquiries.
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.

• Maintains current knowledge of clients' products, offerings, and promotions to partner with customers and grow sales by identifying related products or add-on extensions needs; presents to customers in person and on the phone.
• Executes quote and order management processes with a high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery - entering quotes and invoices and following through on fulfillment.
• Assists with warehouse/inventory management work as needed - cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control & bin location. Occasionally operate a forklift and lifting.

Qualifications

• GED or High School Diploma required
• Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety.
• Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude are beneficial
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

PAY RANGE AND BENEFITS:

Pay Range*: $20-$26 per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.