Admin/Engineer (SCCM / Application Packaging) at Trigyn Technologies Inc

Immediate long term contract opportunity for an End User Engineer with direct client in Baltimore, MD.

Trigyn's direct government client has a long-term contract opportunity in Baltimore MD (HYBRID Position) for an End User Engineer. The particulars of the opportunity are below:

Description:
The client is seeking a proficient and dedicated End User Engineer to join the team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams. The ideal candidate will have a strong background in application packaging, with expertise in SCCM deployment and management, and troubleshooting complex end user issues.

Responsibilities:

Application Packaging:
• Develop, build, and maintain application packages for deployment from SCCM as well as Intune.
• Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
• Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.

SCCM Administration:
• Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.
• Deploy, maintain, and upgrade Task Sequences for PXE imaging process.
• Implement and manage SCCM scheduled deployments, compliance and reporting.

Technical End User Support:
• Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.
• Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.
• Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.

Minimum Education and Experience Requirements:
• Bachelor of Science degree and two years of experience OR a combination of education and experience
• Excellent verbal and written communication skills.
• Previous IT experience in government is preferred.
• Knowledge of the installation, maintenance, and enhancement of microcomputer systems.

BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY!

TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER

About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.