Admin CSC - Alsco

Classification:

Non-Exempt

Job Summary:

The Front Desk/Customer Relations Administrator is the first point of contact at Alsco.  This position provides exceptional service by receiving customer inquiries via phone and email.  The Front Desk/Customer Relations Administrator will direct the customer to the appropriate department or location.  This position is located in Salt Lake City, UT, and reports to the Corporate Secretary.

About Us:

We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We’re seeking driven professionals with an ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay, benefits, and ongoing career development.

Join our team and build your career with Alsco Uniforms!

• Our full-time employees enjoy:
• 401K Plan with Company Match
• Medical, Dental, Vision, FSA/HSA       
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Career Advancement
• Learning & Development Opportunities
• Inclusive and Diverse Team Environment

Essential Functions:

• Greet all guests and employees at the entrance to the facility.
• Receive phone calls and screen customer inquiries.  Direct callers to the correct department or Alsco branch location.
• Work with branch employees to troubleshoot customer concerns.
• Document customer calls with a description of the concerns and steps taken to resolve concerns.
• Follow up with customers to ensure their concerns have been resolved.
• Assist the accounting department with data entry and accounts payable review as needed.
• Back-up to the executive assistant role.

Additional Functions:

• General office support as needed including maintaining files, data entry, emailing invoices to customers, and other clerical duties.
• Perform other duties as assigned.

Qualifications:

• Exceptional telephone skills demonstrating excellence in professionalism, patience, and listening.
• Exceptional internal and external customer service and relationship-building skills.
• Be a team player while still working independently and under minimal supervision.
• Effective time management and organizational skills with the ability to multi-task.
• Computer skills including keyboarding, 10-key, and MS Office.
• Excellent verbal and written communication skills in English.

Typical Physical Activity:

• Physical Demands/Requirements consist of standing, sitting, walking, stooping, reaching overhead, grasping, seeing, reading, speaking, hearing, and occasionally lifting up to 30 lbs.

Typical Environmental Conditions:

• This position is located onsite.
• Indoor office environment.

Travel Requirements:

• Minimal travel by car or plane for training opportunities.

Education:

• High school diploma or equivalent.

For a general description of the benefits offered for this position, please visit alsco.com/benefits.

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Revised: 04/08/2024

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) General Office