Admin/Clerical - Customer Service Representative Customer Service Representative - KYYBA, Inc
Miramar, FL 33025
About the Job
Job Description
Summary
Follows *** policies and business ethics.
• Works in accordance with *** procedures using applicable tools.
Assist with local office duties
Coordinate shipments in/ out of Charleston office
Support service team with requests
Process inquiries from internal and external customers.
•Potential responsibility to process quotes or process orders
• Provide customers with price and availability information, and assist them with tracking and expediting of orders.
• Monitor delivery progress of orders with SCM to assure direct shipments arrive to proper customer locations on or before the customer’s requested delivery date.
• Understand processes and procedures for export orders. Follow up with SCM for proof of delivery on all orders drop shipped direct to customer locations or physically received at *** Miramar facility. Confirm that SCM receives all orders into SAP system. Create packing slips for spare part shipments from Miramar to customer.
• Resolve disputes over delays, returns or warranties, etc.
• AR responsibility
• Good sense of urgency to Customer needs / Good Customer relations. Assures superior customer satisfaction through a willingness to accept responsibility for the resolution of customer issues.
• Displays integrity and professional attitude.
• Able to influence people, building trust and credibility.
• Strong leadership and interpersonal skills.
• Perform general customer service responsibilities using good oral and written communication skills.
• Problem solving that includes an ability to handle volatile situations with customers.
• fast-paced environment.
• Enter data into various computer systems. Proficient with personal computer and Microsoft applications.
• Courteous, professional and tolerant attitude regarding other cultures.
• Extensive teamwork requiring strong interpersonal skills and the ability to interact with all levels within the organization. Acknowledges and appreciates each team members’ contribution.
• Ability to interact with customer, communicate well and able to relay and communicate well with customer
• Organized
• Good problem solving and conflict resolution
• Ability to Multi-task
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
Summary
Follows *** policies and business ethics.
• Works in accordance with *** procedures using applicable tools.
Assist with local office duties
Coordinate shipments in/ out of Charleston office
Support service team with requests
Process inquiries from internal and external customers.
•Potential responsibility to process quotes or process orders
• Provide customers with price and availability information, and assist them with tracking and expediting of orders.
• Monitor delivery progress of orders with SCM to assure direct shipments arrive to proper customer locations on or before the customer’s requested delivery date.
• Understand processes and procedures for export orders. Follow up with SCM for proof of delivery on all orders drop shipped direct to customer locations or physically received at *** Miramar facility. Confirm that SCM receives all orders into SAP system. Create packing slips for spare part shipments from Miramar to customer.
• Resolve disputes over delays, returns or warranties, etc.
• AR responsibility
• Good sense of urgency to Customer needs / Good Customer relations. Assures superior customer satisfaction through a willingness to accept responsibility for the resolution of customer issues.
• Displays integrity and professional attitude.
• Able to influence people, building trust and credibility.
• Strong leadership and interpersonal skills.
• Perform general customer service responsibilities using good oral and written communication skills.
• Problem solving that includes an ability to handle volatile situations with customers.
• fast-paced environment.
• Enter data into various computer systems. Proficient with personal computer and Microsoft applications.
• Courteous, professional and tolerant attitude regarding other cultures.
• Extensive teamwork requiring strong interpersonal skills and the ability to interact with all levels within the organization. Acknowledges and appreciates each team members’ contribution.
• Ability to interact with customer, communicate well and able to relay and communicate well with customer
• Organized
• Good problem solving and conflict resolution
• Ability to Multi-task
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /Veteran Spouses/ Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crain’s Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan
Source : KYYBA, Inc