Admin Assistant for MSP - Cloudience

Job Brief:

We are seeking an experienced and proactive Administrative Assistant to join our fast-growing technology company in Chandler. Our ideal candidate is a self-starter who is able to work independently, is resourceful, reliable, and can manage multiple tasks in a fast-paced environment. You will be responsible for providing administrative and clerical support to our team, including scheduling and coordinating client-facing appointments, managing office tasks, and providing call triage with a friendly attitude toward clients. You will also be responsible for data entry, filing, document preparation, coordinating marketing activities, processing client invoices, managing accounts payable/receivable, and ordering and managing office supplies and equipment. If you are a positive and professional individual with an emphasis on making things happen for our customers and have experience in an administrative, executive assistant or quality assurance role, we want to hear from you! This is a full-time, inhouse position, Monday-Friday from 8am-5pm, with significant opportunities for professional growth. Our office is conveniently located near downtown Chandler. Apply today!

Responsibilities:

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  Handle all inbound & follow up calls. Triage support calls, schedule sales & follow up on pending issues

  
  


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  Triage inbound service tickets creating, merging, assigning & scheduling as needed by type & priority

  
  


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  Procurement, asset management, staging devices, deliveries & shipping 

  
  


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  Maintain calendars, schedules and meeting reminders 

  
  


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  Generate monthly reports for marketing, performance, assets, compliance, and executive meetings as needed.

  
  


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  Marketing assistance with social media, reviews, website, PR & client gift packs

  
  


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  Assist with miscellaneous company and seasonal activities (Birthday lunches, Team lunches, etc.)

  
  


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  Research and report on product and vendor specifications 

  
  


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  Conduct quality assurance audits

  
  


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  Maintain a friendly and helpful attitude to ensure the best experience for our clients and team.

  
  

Skills Required:

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  Previous administrative experience

  
  


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  Some technical experience a plus

  
  


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  Proficiency in general computer skills and data entry

  
  


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  Strong written and phone communication skills 

  
  


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  Organizational and time-management skills

  
  


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  Excellent communication and interpersonal skills

  
  


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  Proficient in Microsoft Office Suite and Google Suite

  
  


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  Familiarity with Freshbooks or other accounting software is a plus

  
  


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  Ability to multitask and prioritize tasks in a fast-paced environment

  
  


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  Detail-oriented and able to maintain accurate records

  
  


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  Strong problem-solving and decision-making skills

  
  


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  Ability to work independently and as part of a team

  
  


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  If you are a detail-oriented and organized individual who is comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity. You will be part of a dynamic team of professionals who are dedicated to providing exceptional MSP services to our clients

  
  


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  High school diploma, associate's or bachelor's degree in business administration or a related field is a plus

  
  


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  At least 2 years of experience in administrative support or a related field

  
  

A background check or pre-employment drug test may be required

Interested candidates should email their cover letter and resume (including salary requirements)

Benefits

After 90 days:

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  Health insurance allowance

  
  


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  6 Paid holidays

  
  


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  10 Paid time off/vacation days per year

  
  


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  Free coffee and snacks in office