Accounts Specialist/Accounts Receivable - IHG

DUTIES AND RESPONSIBILITIES:

• Ensure all departments within the hotel conform to the established guidelines for credit and collection policies and procedures.
• Work closely and communicating with Sales, Banquets and Front Office employees.
• Reviewing Credit/Accounts Receivable operation. Recommending /implementing improvements.
• Research and resolve all guest inquiries filtered by fax, telephone. emails and/or voice messages
• Prepare all F.I.T and Airlines weekly billing timely and accurately
• Ensure all AR accounts created are supported by approved credit application forms. Follow up on aging accounts to secure payment
• Respond to all Chargebacks (Visa, MasterCard & American Express) timely and reconcile at month end
• Monitor Turnover distributions and prepare Group/Catering billing files
• Attend weekly Group Resume meetings and occasional Pre-Conference meetings
• Reconcile all banquet checks to ensure correct posting
• Prepare all Catering function billing
• Prepare all refund/adjustments documentation for review and approval daily
• Assist with Rewards Club (Loyalty Program) Reimbursements
• Assist with month-end close as needed, close open folio and PMS
• Collect and post deposits for future events and groups on timely manner, review and balance Deposit ledger and Guest ledger
• Prepare and monitor monthly aging of accounts; prepare statements and collection letters for delinquent accounts; make calls to collect accounts excessively overdue.
• Process direct billing requests and prepare packet for Credit Manager review.
• Prepare all bills and mail invoice statements as outlined per Internal Audit Standard. 
• Maintain files of all accounting-related and/or audit documentation; may assist with clerical duties such as typing or telephone coverage. 
• Responsible for maintenance of normal and routine controls to ensure reasonable protection of company assets.
• Promote teamwork and quality service through daily communication and coordination with other departments.   
• May perform additional accounting-related duties such as ensuring compliance with Internal Control Questionnaires or monitor/track other financial control procedures or systems. 
• May assist with other duties as needed or requested.

Qualifications and Requirements:

Bachelor’s degree or equivalent preferred and 3-year experience in an accounting clerical, front office, or reservations position or similar; or an equivalent combination of education and work experience. Ability to write and speak fluent English required.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds
• Standing up and moving about the front office or other designated areas
• Communicating with other people
• Handling objects, supplies, boxes of merchandise, etc.
• Bending, stooping, kneeling, crouching, reaching

Other:

• Reading abilities are utilized often when reading invoices and work materials.
• Knowledge of Opera PMS, Delphi and Micros POS a plus
• Mathematical skills are used frequently to perform calculations, reconcile account balances, etc.
• Frequent contact with guests and clients is necessary to resolve billing issues or answer questions.  Strong customer service skills are required.
• May be required to work nights, weekends, and/or holidays.