Accounts Specialist/Accounts Receivable - IHG
San Antonio, TX 78205
About the Job
DUTIES AND RESPONSIBILITIES:
- Ensure all departments within the hotel conform to the established guidelines for credit and collection policies and procedures.
- Work closely and communicating with Sales, Banquets and Front Office employees.
- Reviewing Credit/Accounts Receivable operation. Recommending /implementing improvements.
- Research and resolve all guest inquiries filtered by fax, telephone. emails and/or voice messages
- Prepare all F.I.T and Airlines weekly billing timely and accurately
- Ensure all AR accounts created are supported by approved credit application forms. Follow up on aging accounts to secure payment
- Respond to all Chargebacks (Visa, MasterCard & American Express) timely and reconcile at month end
- Monitor Turnover distributions and prepare Group/Catering billing files
- Attend weekly Group Resume meetings and occasional Pre-Conference meetings
- Reconcile all banquet checks to ensure correct posting
- Prepare all Catering function billing
- Prepare all refund/adjustments documentation for review and approval daily
- Assist with Rewards Club (Loyalty Program) Reimbursements
- Assist with month-end close as needed, close open folio and PMS
- Collect and post deposits for future events and groups on timely manner, review and balance Deposit ledger and Guest ledger
- Prepare and monitor monthly aging of accounts; prepare statements and collection letters for delinquent accounts; make calls to collect accounts excessively overdue.
- Process direct billing requests and prepare packet for Credit Manager review.
- Prepare all bills and mail invoice statements as outlined per Internal Audit Standard.
- Maintain files of all accounting-related and/or audit documentation; may assist with clerical duties such as typing or telephone coverage.
- Responsible for maintenance of normal and routine controls to ensure reasonable protection of company assets.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May perform additional accounting-related duties such as ensuring compliance with Internal Control Questionnaires or monitor/track other financial control procedures or systems.
- May assist with other duties as needed or requested.
Qualifications and Requirements:
Bachelor’s degree or equivalent preferred and 3-year experience in an accounting clerical, front office, or reservations position or similar; or an equivalent combination of education and work experience. Ability to write and speak fluent English required.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 25 pounds
- Standing up and moving about the front office or other designated areas
- Communicating with other people
- Handling objects, supplies, boxes of merchandise, etc.
- Bending, stooping, kneeling, crouching, reaching
Other:
- Reading abilities are utilized often when reading invoices and work materials.
- Knowledge of Opera PMS, Delphi and Micros POS a plus
- Mathematical skills are used frequently to perform calculations, reconcile account balances, etc.
- Frequent contact with guests and clients is necessary to resolve billing issues or answer questions. Strong customer service skills are required.
- May be required to work nights, weekends, and/or holidays.
Source : IHG