Accounts Receivable Supervisor - Mayer Brown LLP

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Finance - Operations department in our Chicago office as an Accounts Receivable Supervisor.

The Accounts Receivable Supervisor, in support of the Assistant Director of Accounts Receivable, leads an administrative team responsible for providing critical support to the Firm's North American collections function. Responsibilities include managing the team's personnel, driving excellence in departmental tasks, optimizing processes and delivering exemplary service to the Firm's partners, clients and colleagues.

Essential Functions: 

• Manages the team’s staff by assigning work responsibilities, ensuring work quality and timeliness of responses, resolving problems, training, mentoring and assessing work performance
• Manages departmental support activities such as administering processes, managing mailboxes, generating reports, ensuring clean financial records, answering inquiries and other tasks
• Ensures smooth workflow and equitable assignment distribution while managing changing workloads, staff attrition and other operational factors
• Ensures deadlines are met timely
• Assesses team practices and processes; recommends and implements enhancements
• Promotes a positive, collaborative culture featuring teamwork, collaboration and excellence
• Resolves issues while ensuring completeness, timeliness and accuracy
• Regularly meets with the Assistant Director of Accounts Receivable to discuss mentoring of the team, areas of concern and/or any opportunities for improvement
• Supports pursuit of client collections
• Leads team projects and performs other tasks as assigned

Education/Training/Certifications:

• Bachelor’s degree in a related area strongly preferred
• An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been related to the functions of the job

Professional Experience: 

• Minimum of five years professional/relatable experience, required
• Supervisory experience, strongly preferred
• Experience in a collections environment, preferred
• Experience in legal services or professional services environments, preferred

Technical Skills: 

• Advanced proficiency in Microsoft Office products, required
• Proficiency in data analysis, preferred
• Experience in financial and collection software, preferred

Performance Traits: 

• Projects a strong, credible leadership presence within the team and Firm
• Demonstrates a natural inclination toward providing exemplary service, innovating and upholding high standards of excellence
• Cultivates strong relationships and fosters trust among partners, clients and colleagues
• Strives for continuous improvement by assessing current practices, seeking feedback, staying updated on industry trends and implementing best practices
• Communicates clearly and professionally, with refined verbal articulation and precise written correspondence
• Applies disciplined organizational skills and effective prioritization to consistently achieve desired results
• Demonstrates resilience and composure in challenging situations, maintaining focus and determination to overcome obstacles
• Takes accountability for actions and outcomes
• Possesses a genuine propensity for self-reflection, collaboration and teamwork
• Demonstrates sharp critical thinking, problem-solving and analytical skills
• Is honest, trustworthy and reliable

Management Accountabilities:

• Departmental performance and achievement of assigned goals
• Timely addressing of performance issues
• Recruiting, interviewing and transition of assigned staff
• Annual performance assessment process
• Professional development, training and mentoring
• Staff PTO

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email uslateralrecruiting@mayerbrown.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-HYBRID #LI-PT1