Accounts Receivable Specialist - Lightwave Dental

About the Practice:

 

Lightwave, founded in 2016, is a high-growth company building the group model for the future of the dental industry. Lightwave is passionate about doing things the right way with a tight focus on high quality, core values, and taking care of their people. Lightwave is a dental leadership organization that focuses on partnering, training and developing dentists as the natural leaders of the dental practice. Lightwave helps dentists launch their careers, supports dentists leading high-growth dental groups, and assists doctors looking to establish their legacy as they transition into retirement. Lightwave is solving the big problems in dentistry: retirement, management, reimbursements, and partnership by providing the benefits of a group while preserving the essence of private practice. Lightwave currently supports over 80 dental offices in 4 states. For additional information, please visit lightwavedental.com. Follow us on LinkedIn, Facebook, and Instagram.

 

Responsibilities:

The Accounts Receivable Specialist is a critical role that has direct financial impact on both the business and patients. Therefore, the ARS duties include, but not limited to, the list below with their review based on performance and outcomes specific, but not limited to the listed tasks.

 

Job Summary: Posts Insurance and patient payments to PMS, making necessary adjustments and discounts, as needed. Manages database for patient balances by placing accounts in collections. Processes patient and insurance company refunds, supports dental office for all patient financial needs.

Core Responsibilities:

• Post EFTs, Lockbox and paper check insurance payments into patient accounts, ensuring proper adjustments and allowable amounts are posted
• Posts patient payments when received with card information and/or patient check
• Maintains all secondary claim filing and attachments
• Triage of denials to appropriate team members
  • Notating accounts when balances are created
  • Maintains insurance resubmissions and requests to a certain level
  • Treatment appeals and additional information to the AR/Claims Coordinator
• Maintain a collections spreadsheet for all posted monies to be reconciled
• Manages all refund requests; patient and insurance for assigned offices
• Generates and sends all monthly Non-E-Statements
• Responsible for maintaining patient aging reports to place accounts in an outside collection company as needed

Administrative Responsibilities:

• • Managing emails to the Receivables & Refunds account
  • Participates in special projects and tasks as assigned
  • Fills in for other AR Specialists as needed
  • Assists and conducts training of new CBO team members
  • Attends and contributes to monthly meetings
  • Reports to CBO-RCM with any grievances or issues

Qualifications:

The ARS position requires the capability to always maintain accuracy and service with a smile when interacting with patients, patient’s representative, insurance carriers or other external/internal members. Communication related to patient will encompass service excellence at the highest level without judgement. 

• Dental Billing and claims experience required
• Open Dental experience preferred

 

Benefits Offered:

In return for providing an excellent patient experience, we offer a great benefits package for full-time positions to include health and dental benefits, 401(k), holiday pay and paid time off.

Telecommute:trueTravel:10%Requisition Number:2024-12263